L
Lurae
I am having some issues with my bosses Outlook 2002 pst
file. There are several situations going on here which I
will try to explain in detail. I have all pst files saved
on the network for backup purposes. The issue is just with
my boss and no one else. There are different situations
when the error occurs. If he is already in Outlook and
tries to open his network folder to save emails, Outlook
locks up. If he is trying to login to Outlook, his email
locks up and he cannot even login. I have pinpointed it to
the pst file because if I remove the path to his pst
(data) files from his Outlook, he is able to get into
outlook fine. Once I run the repair or do whatever I have
done to get it working again, I can successfully add the
pst data file to his Outlook again. If the repair has not
fixed it, and I try to add the pst file to his Outlook, it
does not lock up his Outlook but the add pst screens hang.
If it is successful, it adds the file immediately. I have
tried this from my computer as well with the same
occurrences. If he is having issues with the pst file, I
have tried adding the file to my outlook and get the same
problem. Once I run the repair or whatever I do to get it
working again.. I am also successful. Thus, I have
pinpointed the issue to the pst file.
However, it occurs about once a week or so. His pst file
is only 500 MB or so. Large, but not a huge file.
This is what I have tried so far.. I have created a new
w2k profile on his workstation as well as a new outlook
profile. I have also tried recreating a new pst file and
moving the folders from his old one to his new one. I have
made a copy of the pst file, split the pst file into two
files, compacted the files, and ran a repair. If one fix
doesn’t work.. I try something else and eventually get it
working. One of them usually works.. but only for about a
week and then same issue.
My boss is getting a little upset with the situation.. so
I’m getting desperate and would appreciate any suggestions
file. There are several situations going on here which I
will try to explain in detail. I have all pst files saved
on the network for backup purposes. The issue is just with
my boss and no one else. There are different situations
when the error occurs. If he is already in Outlook and
tries to open his network folder to save emails, Outlook
locks up. If he is trying to login to Outlook, his email
locks up and he cannot even login. I have pinpointed it to
the pst file because if I remove the path to his pst
(data) files from his Outlook, he is able to get into
outlook fine. Once I run the repair or do whatever I have
done to get it working again, I can successfully add the
pst data file to his Outlook again. If the repair has not
fixed it, and I try to add the pst file to his Outlook, it
does not lock up his Outlook but the add pst screens hang.
If it is successful, it adds the file immediately. I have
tried this from my computer as well with the same
occurrences. If he is having issues with the pst file, I
have tried adding the file to my outlook and get the same
problem. Once I run the repair or whatever I do to get it
working again.. I am also successful. Thus, I have
pinpointed the issue to the pst file.
However, it occurs about once a week or so. His pst file
is only 500 MB or so. Large, but not a huge file.
This is what I have tried so far.. I have created a new
w2k profile on his workstation as well as a new outlook
profile. I have also tried recreating a new pst file and
moving the folders from his old one to his new one. I have
made a copy of the pst file, split the pst file into two
files, compacted the files, and ran a repair. If one fix
doesn’t work.. I try something else and eventually get it
working. One of them usually works.. but only for about a
week and then same issue.
My boss is getting a little upset with the situation.. so
I’m getting desperate and would appreciate any suggestions