Publisher 2002 Freezes Up

[DBS]

I have a problem where right after I start Microsoft Publisher 2002, before I
can do

anything, it freeze's up. It used to be ok..... I cannot even do a
Ctl-Alt_Del. The only

out is to shut off power. I have tried the following:

1. Restore to a point that was 30 days ago.
2. Un-installed and re-installed Microsoft Publisher
3. Rolled back the display adapter driver.
4. Deleted and re-established the user profile
5. Shut down all programs and services that were not esential.
6. Ran anti-virus and "mal-ware" detectors, nothing found.

I am running Vista Home Premium 32 Bit OS with service pack 1 on a computer
with dual Intel

processors running @ 2.66 Ghz with 2 Gb memory.

Please help, it will be greatly appreciated.

 

[Mary Sauer]

Did you check for a new graphics driver rather than rolling the one you have
back. There are Vista drivers.

The program stops responding when you try to open or to save a file in an Office
2002 program, in an Office 2003 program and in an Office 2007 program
http://support.microsoft.com/kb/313937/en-us

Did you install the service pack?
Description of Microsoft Office XP Service Pack 3
http://support.microsoft.com/kb/832671/en-us

Do you get an error at all?

 

[DBS]

The graphics driver on the machine when the problem started was a jan 2007
driver and I rolled it back to a 2006 driver with no change, then back to the
2007 one.

The computer freezes when I start the program, before I can open up a file.

Vista SP1 and Office SP3 have been added to the computer after the problem
began, still no help.

Thanks for helping, need to fix this.......

 

[John Inzer]

The graphics driver on the machine when the problem started was a jan
2007 driver and I rolled it back to a 2006 driver with no change,
then back to the 2007 one.

The computer freezes when I start the program, before I can open up a
file.

Vista SP1 and Office SP3 have been added to the computer after the
problem began, still no help.

Thanks for helping, need to fix this.......

===================================
Have you tried searching your Video Adapter's
support website for a current Vista compatible
video driver?

Also...the following articles might be worth a look:

(928890) Error message when you try to open
a publication in Publisher: "Publisher cannot
open the file" or "Publisher has detected a problem"
http://support.microsoft.com/kb/928890/en-us

(329820) How to use Office programs with
the Norton AntiVirus Office plug-in
http://support.microsoft.com/?kbid=329820

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk