T
TufftyBob
Does anyone know why I am continually getting send/receive errors when trying
to send an e-mail. I can receive e-mails from virtually anybody that is not
blocked by Norton Anti-Spam(Norton Internet Security 2005). My account is a
pop3 account with the 'Orange' mobile phone network, therefore it has an
'@orange.net' address. I have tried 'repairing' outlook from add/remove
programs - this did not fix the problem. Neither did uninstalling and
re-installing (also from add/remove programs) this time it only allowed me to
send a test e-mail to my '@aol.com' address and one other already written,
then I got the error messages again, within less than 90 seconds!
The error messages are numbered as follows:
0x800CCC0F; 0x80042109; and 0x8004210B. The text which follows all three
error numbers says to contact my server administrator or ISP if the problem
continues. I am the only user of this computer, so ther is no 'administrator
to contact. It also variously says words like: The connection to the server
was interrupted, or lost, or could not be established or similar.
I have tried (at the suggestion of someone who answered my query on an aol
message board) changing the outgoing server port number from 25 to 587 but
this made no difference, (except to present me with yet another error
message) either so I changed it back to the default 25. I have also tried
'test account settings' in tools, e-mail accounts, view or change etc, which
tells me that the sever has been found but there has been or there was no
response from it, or outlook is waiting for a response. Could the sever in
question be the 'Orange' sever or the AOL sever?
I have contacted my ISP - AOL - who say that the problem must be with the
outlook software, but when I get these send/receive errors I almost always
can't send from my aol account either. My aol account is NOT set up in
outlook 2002, as I use the aol software to send and receive 'aol' mail.
I have also tried system restore, which also did not work because all three
of the 'system checkpoint' dates that I tried to restore to, were not
possible because I got a meesage telling me that the I could not restore the
system to the date chosen and must pick another date. This left me with no
option but to do ANOTHER system recovery!
Unfortunately as this has also not solved the problem, I am now at my wits
end and left with no more options.
My tech specs are:
Laptop pc with 2.4Ghz Intel Celeron M; 512Mb ddr sdram; 29+Gb hard drive
space 'free'
Windows XP sp2 plus all current high priority updates and some optional ones
Outlook 2002 (oem with my smartphone) - awaiting Office XP sp3
Norton Internet Security 2005 and Norton System Works Premier 2005 - fully
updated
AOL 9.0 for Broadband
Windows 'Defender' (Beta 2) - Fomerly Microsoft Anti Spyware, AOL Spyware
Protection, Adaware SE 1.06, Spyware Doctor 3.2, Spyware Blaster 3.5.1, all
fully updated, plus Free Internet Eraser 2.05 and the latest free version of
CCleaner.
When this problem started I had also had Word 2002 as part of Works Suite
2005 installed as well as Office XP sp3 with some optional updates. Microsoft
Anti Spyware - fully updated, was installed at the time, not Windows
Defender. At the time of this problem starting I was also getting another
error message when attempting to connect to microsoft update: 0x800A1391, as
well as not being able to log in to the .net passport feature so I could not
even ask for help via these communities. The problem started with a vengeance
a couple of weeks ago and after some fiddling as well as contacting aol to no
avail, it seemed to 'fix itself', and then come back again about three
times. Now nothing seems to make any difference.
Any help and advice will be greatly appreciated
Rob
to send an e-mail. I can receive e-mails from virtually anybody that is not
blocked by Norton Anti-Spam(Norton Internet Security 2005). My account is a
pop3 account with the 'Orange' mobile phone network, therefore it has an
'@orange.net' address. I have tried 'repairing' outlook from add/remove
programs - this did not fix the problem. Neither did uninstalling and
re-installing (also from add/remove programs) this time it only allowed me to
send a test e-mail to my '@aol.com' address and one other already written,
then I got the error messages again, within less than 90 seconds!
The error messages are numbered as follows:
0x800CCC0F; 0x80042109; and 0x8004210B. The text which follows all three
error numbers says to contact my server administrator or ISP if the problem
continues. I am the only user of this computer, so ther is no 'administrator
to contact. It also variously says words like: The connection to the server
was interrupted, or lost, or could not be established or similar.
I have tried (at the suggestion of someone who answered my query on an aol
message board) changing the outgoing server port number from 25 to 587 but
this made no difference, (except to present me with yet another error
message) either so I changed it back to the default 25. I have also tried
'test account settings' in tools, e-mail accounts, view or change etc, which
tells me that the sever has been found but there has been or there was no
response from it, or outlook is waiting for a response. Could the sever in
question be the 'Orange' sever or the AOL sever?
I have contacted my ISP - AOL - who say that the problem must be with the
outlook software, but when I get these send/receive errors I almost always
can't send from my aol account either. My aol account is NOT set up in
outlook 2002, as I use the aol software to send and receive 'aol' mail.
I have also tried system restore, which also did not work because all three
of the 'system checkpoint' dates that I tried to restore to, were not
possible because I got a meesage telling me that the I could not restore the
system to the date chosen and must pick another date. This left me with no
option but to do ANOTHER system recovery!
Unfortunately as this has also not solved the problem, I am now at my wits
end and left with no more options.
My tech specs are:
Laptop pc with 2.4Ghz Intel Celeron M; 512Mb ddr sdram; 29+Gb hard drive
space 'free'
Windows XP sp2 plus all current high priority updates and some optional ones
Outlook 2002 (oem with my smartphone) - awaiting Office XP sp3
Norton Internet Security 2005 and Norton System Works Premier 2005 - fully
updated
AOL 9.0 for Broadband
Windows 'Defender' (Beta 2) - Fomerly Microsoft Anti Spyware, AOL Spyware
Protection, Adaware SE 1.06, Spyware Doctor 3.2, Spyware Blaster 3.5.1, all
fully updated, plus Free Internet Eraser 2.05 and the latest free version of
CCleaner.
When this problem started I had also had Word 2002 as part of Works Suite
2005 installed as well as Office XP sp3 with some optional updates. Microsoft
Anti Spyware - fully updated, was installed at the time, not Windows
Defender. At the time of this problem starting I was also getting another
error message when attempting to connect to microsoft update: 0x800A1391, as
well as not being able to log in to the .net passport feature so I could not
even ask for help via these communities. The problem started with a vengeance
a couple of weeks ago and after some fiddling as well as contacting aol to no
avail, it seemed to 'fix itself', and then come back again about three
times. Now nothing seems to make any difference.
Any help and advice will be greatly appreciated
Rob