Publisher 2002 wont print at all:(

[Veronica Diaz]

Hello. My microsoft publisher 2002 will not print anything
except a few black scribbles. I saw on a previous
post,some one said " do have the

latest printer and video drivers for your system?"

I don't know what those are. How would I go about fixing
the problem and getting the latest drivers? How much do
they cost? Thank you so much for your help!!!
Veronica

 

[°°°MS°Publisher°°°]

Make sure you have the Publisher 2002 updates installed.
www.microsoft.com/office

For printer drivers and video drivers, they are no charge from the
manufacturers of your video card and printer.

You will find the drivers at the websites of your respective product
manufacturers.

When posting always post the version of Windows and Publisher you are using,
and when it relates to other issues like printing, always post the make and
model of your printer.

--

 

[Ed Bennett]

After managing to set up OE-QuoteFix on his new PC, Ed reads a message

I don't know what those are. How would I go about fixing
the problem and getting the latest drivers? How much do
they cost? Thank you so much for your help!!!

In addition to °°°M°S°°Publisher°°°'s response:
Office updates can be found at http://office.microsoft.com
Printer drivers are normally found in the "Support" or "Downloads" sections
of a printer manufacturer's website.

 

[Brian Kvalheim - [MS MVP]]

To answer your question as to HOW, see the following:

Hi ,

Microsoft Office Publisher 2003 and older are critical
about printer
drivers. Usually upgrading (or downgrading in some cases)
will fix
the problems you are encountering.

If you have not already done so, you would want to visit
the
manufacturers website of your printer to download and
install the
latest printer driver that is available. It's important
to note that
the CD-Rom that came with your printer will most likely
NOT have the
most recent driver for your printer.

Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSupportDetail.jsp?
minisite=10000&a=b&navfrom=DrivD

HP
http://welcome.hp.com/country/us/eng/support.html

Lexmark
http://www.lexmark.com/US/support/drivers/index.html

Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section

Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------

Search for the printer driver that represents the make
and model that you
are using and download that driver. I would make sure you
select "Save"
when prompted for download, not "Run". Typically many
save to My Documents.
Do not install or run the setup.

Go to Start > Settings > Printers and right click on your
current printer
and choose delete from the menu that appears. If prompted
to remove all
files, choose yes. Then restart your computer.

Once your computer restarts, go to the folder where your
new printer driver
was downloaded and double click the file to extract the
printer driver.
This should prompt you through the setup routine for the
new driver. If
your computer "detects new hardware" upon restart, it's
ok to hit cancel
on that dialog. Go ahead and continue your setup routine
of your newly
downloaded printer driver.

If the file that you downloaded is not an executable, but
only a file
that is *.inf, then you will need to follow these steps:

1. Go to Start >Settings > Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf
file
7. Follow the remaining prompts (you may have to insert
your Windows CD)
8. I would recommend restarting your computer at this
point.

Now try a new print from Publisher.

This should fix your troubles. If not, either contact
your printer
manufacturer directly and inform them of the problem you
have experienced.
They might request that you try an older printer driver.

Post back if you have any further questions. Feel free to
visit my website at http://www.mvps.org/publisher for
some great information.

Brian Kvalheim
Microsoft Publisher MVP
http://www.kvalheim.org