Publisher Dies on Vista

[Leigh]

When I start up Publisher on a laptop running Vista, I select the template I
wish to use and before being able to type anything, I get a pop-up telling me
Publisher had an error, and would I like to send the error report.

Then Publisher shutsdown.

Any ideas how I can get around this.

Thanks

 

[John Inzer]

When I start up Publisher on a laptop running Vista, I select the
template I wish to use and before being able to type anything, I get
a pop-up telling me Publisher had an error, and would I like to send
the error report.

Then Publisher shutsdown.

Any ideas how I can get around this.

Thanks

=================================
Which version of Publisher?

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Leigh]

It's Publisher with Office Pro 2007 running on Windows Vista Home Premium.

I've installed the same version onto a PC with win XP with no problems.

Cheers
Leigh

 

[John Inzer]

It's Publisher with Office Pro 2007 running on Windows Vista Home
Premium.

I've installed the same version onto a PC with win XP with no
problems.

Cheers
Leigh

================================
I wonder if the following article may be relevant?

(329820) How to use Office programs with
the Norton AntiVirus Office plug-in
http://support.microsoft.com/?kbid=329820

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Leigh]

It looks like the Norton install program is on the laptop but has not been
installed.
I'm going through applying any and all available patches to see if that
helps.

Cheers
Leigh

 

[Leigh]

I've installed ALL patches and the problem still occurs. It is also
happening with PowerPoint. The other Office apps seem to be fine.

Very strange.
Leigh

 

[John Inzer]

It looks like the Norton install program is on the laptop but has not
been installed.
I'm going through applying any and all available patches to see if
that helps.

Cheers
Leigh

========================================
Does this mean you are not running a virus program?

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Leigh]

I'm running AVG.

========================================
Does this mean you are not running a virus program?

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[John Inzer]

I'm running AVG.

=================
That's good.

I wonder if the following article could be relevant?


(928890) Error message when you try to open
a publication in Publisher: "Publisher cannot open
the file" or "Publisher has detected a problem"
http://support.microsoft.com/kb/928890/en-us

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Leigh]

Thanks for that, but not in this case. I can't even start a new publisher or
PowerPoint document from a template.

 

[John Inzer]

Thanks for that, but not in this case. I can't even start a new
publisher or PowerPoint document from a template.

============================
Sorry...just thought it might be useful.

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Mary Sauer]

Are you getting the template from the Office site or is it one built into
Publisher or PowerPoint?

If you are trying to use a template from the Office site it could be your
Internet temporary cache is full, in Internet Explorer, tools, Internet Options,
delete files.

Check your firewall, is it giving you access?

 

[Leigh]

I give up. I've blown away Vista and put XP on and everything is working
correctly. Hmmmm Vista!!!!!

Thanks to everyone for your ideas.

Leigh