Publisher immediately goes to "Not Responding" mode

[cynthia]

I have recently started using a new computer with Windows XP. I am
running Publisher 2000 although I'm told we have Office 97. With my
old computer with Windows 97, I would have occasional problems with
Publisher crashing but it was usually because several programs were
running at once.

Now, I can hardly get into Publisher for 5 or 10 minutes and it becomes
unusable. The first page of the document appears but the program then
freezes up. If I go to the Task Manager, it has 2 entries for the
Publisher file and says they are not responding. After ending the
task, a message comes up about sending an error report. I've even sent
the report a couple times but I don't know what I'm supposed to expect
from this.

I went through the procedure for freeing up disk space in the
"Performance and Maintenance" section and have re-booted several times
to no avail. I checked through the web and tried to install Service
Pack 3 for Publisher 2000 but it couldn't find the program. I'm going
to try the defragmenting procedure tonight but I'm not optimistic.

 

[Mary Sauer]

Disable your printer before opening Publisher.

Expand the details of the error, what does it say?

 

[cynthia]

1. I don't get any error messages publisher just stops functioning.

2. I don't know what you mean about disabling the printer. Do you
mean unistall the printer or remove it from "My Printers"

3. I called Dell and they told me to upgrade my office software. My
co-worker has an XP machine and the old Office Sofware and Publisher
works okay.