M
Michael Andren
We have MS Office 2000 and Windows 2000. We purchased an SBS2003 server and
installed Outlook 2003 on all the computers. I promptly went to "Email
Accounts/View or Change Existing directories or Address Books/Change" and
checked the radio button for "File as (Smith, John)--because a business
certainly uses last names and not first names.
Unfortunately, I afterwards discovered that this made MS Word 2000 crash
when trying to insert an address from Outlook Contacts. The solution was to
change the radio button back to "Fist Name, Last (John Smith). However, now
when an address is inserted into MS Word, it inserts the first name as "John
Smith (Business Fax)" or as the email address. Or it prints bizzarre
symbols and does other strange things.
I gave up trying to fix this and apologized to all my users for screwing up.
I told them it was an incompatiblity with Outlook 2003 and Office 2000 and
that the only solution I could find would be to upgrade to Office 2003. We
decided not to upgrade.
However, I have since reinstalled everything on one of our computers. It
turns out that in fact I can use the insert address feature in Word 2000, as
long as I haven't touched the 'first name, last" button in Outlook 2003.
My question: is there some way to restore the insert address button feature
in MS Word without reinstalling everything? Would it work if I reinstalled
Office or Outlook and not the whole operating system?
Also is there some way to stop Word 2000 from using the "File As" name as
the address name? If we upgraded to Office 2003, would it use the proper
contact name and not the "File as" name?
And finally, can I just express my absolute anger and disgust with Microsoft
for this inexcusable bug?
Thanks all.
installed Outlook 2003 on all the computers. I promptly went to "Email
Accounts/View or Change Existing directories or Address Books/Change" and
checked the radio button for "File as (Smith, John)--because a business
certainly uses last names and not first names.
Unfortunately, I afterwards discovered that this made MS Word 2000 crash
when trying to insert an address from Outlook Contacts. The solution was to
change the radio button back to "Fist Name, Last (John Smith). However, now
when an address is inserted into MS Word, it inserts the first name as "John
Smith (Business Fax)" or as the email address. Or it prints bizzarre
symbols and does other strange things.
I gave up trying to fix this and apologized to all my users for screwing up.
I told them it was an incompatiblity with Outlook 2003 and Office 2000 and
that the only solution I could find would be to upgrade to Office 2003. We
decided not to upgrade.
However, I have since reinstalled everything on one of our computers. It
turns out that in fact I can use the insert address feature in Word 2000, as
long as I haven't touched the 'first name, last" button in Outlook 2003.
My question: is there some way to restore the insert address button feature
in MS Word without reinstalling everything? Would it work if I reinstalled
Office or Outlook and not the whole operating system?
Also is there some way to stop Word 2000 from using the "File As" name as
the address name? If we upgraded to Office 2003, would it use the proper
contact name and not the "File as" name?
And finally, can I just express my absolute anger and disgust with Microsoft
for this inexcusable bug?
Thanks all.