R
Randy
Hello,
I have a client with outlook 2002 that is using dialup to connect from
home.
They are using Offline folders and are complaining that it doesn't
work.
I have had the machine in and I believe that I have found the problem,
it seems to be a procedural issue.
What happens is when send/receive is clicked the show progress windows
comes up and shows 4 progress bars. If all 4 are given time to
complete, the offline file is updated with no problem. However if only
the first 2 bars are completed, and the outlook is closed, then the
offline file is not updated.
What I believe is happening is that the first 2 bars are a folder to
folder comparison. Is this correct and is there any supporting
documentation, or is there a tech paper that outlines the send/receive
process.
The user does not bring up the show progress bar, so he just sees the
percentage bar at the bottom, which calculates the two sets of bars
seperatly. So after the first 2 bars would complete,(which I beleive
is just a folder by folder comparison) the user closes outlook and
disconnects his dialup. Re-starts outlook and....the new messages are
not in the offline folder.
By the way, when testing on the bench using dialup, I noticed the if
you leave the send/receive going it takes a minute before stage 2 of
the send/receive starts. On LAN it takes only a barely noticable blip
in time.
if anyone could be of some help....
I have a client with outlook 2002 that is using dialup to connect from
home.
They are using Offline folders and are complaining that it doesn't
work.
I have had the machine in and I believe that I have found the problem,
it seems to be a procedural issue.
What happens is when send/receive is clicked the show progress windows
comes up and shows 4 progress bars. If all 4 are given time to
complete, the offline file is updated with no problem. However if only
the first 2 bars are completed, and the outlook is closed, then the
offline file is not updated.
What I believe is happening is that the first 2 bars are a folder to
folder comparison. Is this correct and is there any supporting
documentation, or is there a tech paper that outlines the send/receive
process.
The user does not bring up the show progress bar, so he just sees the
percentage bar at the bottom, which calculates the two sets of bars
seperatly. So after the first 2 bars would complete,(which I beleive
is just a folder by folder comparison) the user closes outlook and
disconnects his dialup. Re-starts outlook and....the new messages are
not in the offline folder.
By the way, when testing on the bench using dialup, I noticed the if
you leave the send/receive going it takes a minute before stage 2 of
the send/receive starts. On LAN it takes only a barely noticable blip
in time.
if anyone could be of some help....