send/receive when online

[Guest]

Hi,

we have a user using Office XP SP2 on Windows XP
professional. I have set him up with Offline folders in
outlook. When he is online, messages that he receives
should come in instantaneously. They don't unless you do
a 'send/receive'. What am I missing.

When he writes a message, the message is sent immediately.


Thanks in advance for your help.

Constance

 

[Jeff Stephenson [MSFT]]

The problem may be that the information (called "UDP packets") that Exchange
is sending to notify Outlook of changes to the mailbox is being blocked by
something. Possible culprits are proxy servers, firewalls, and routers.
Look at http://support.microsoft.com/default.aspx?scid=kb;en-us;815052 and
see if that might be the problem. If you can't solve the network problem,
you can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.