sending ms word documents as attachments

[leawheeler]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

When I send an email with an ms word document as an attachment the email disappears and is not received by anyone. I don't get an error message either. I have no idea what is happening. I've used gmail, apple mail, comcast.net mail, all with the same results. I've tried renaming the files without spaces or funky characters, less than 8 characters, everything I can think of. I'm sure it has something to do with MS Word for Mac. Please help.

 

[John McGhie]

This CANNOT be anything to do with Word.

It "might" be a virus or other exploit on your computer. It might also be
that your email is too big. Most email servers will silently discard any
email that contains a virus, or any email that is too large. "Too large"
can mean "bigger than a megabyte" depending on where you are sending it.

My guess is that you have a virus and your email is being discarded because
it contains it.

Since you do not tell us what email program you are using, we can't comment
further.

Cheers

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

When I send an email with an ms word document as an attachment the email
disappears and is not received by anyone. I don't get an error message either.
I have no idea what is happening. I've used gmail, apple mail, comcast.net
mail, all with the same results. I've tried renaming the files without spaces
or funky characters, less than 8 characters, everything I can think of. I'm
sure it has something to do with MS Word for Mac. Please help.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Bates]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

When I send an email with an ms word document as an attachment the email disappears and is not received by anyone. I don't get an error message either. I have no idea what is happening. I've used gmail, apple mail, comcast.net mail, all with the same results. I've tried renaming the files without spaces or funky characters, less than 8 characters, everything I can think of. I'm sure it has something to do with MS Word for Mac. Please help.

Hi There,

Have you tried emailing yourself (to the same address you are sending
it) to see if the problem is on your end or not? Some mail servers do
actually prevent .doc files from being sent (my colleagues in Europe
have this issue). Try zipping the file and sending it to see if it is
being stripped because it is a .doc file. Of course as John has said,
you should make sure it is not infected first (ie you do not have any
Word viruses) too.

Neil

 

[leawheeler]

Thank you John and Neil for a response. I'm using Apple Mail version 2.1.3, but like I stated I've also tried sending through gmail, and through comcast.net's email program. It doesn't matter what email program I use when I send a Word Document created with MS Word 2004 for Mac the email disappears. Also my test emails were one word plus the attachment which was a 60kb text document. That better not be too big. It doesn't happen when I attach an excel file or a pdf file, only ms word files. I have sent emails to myself with Word Documents attached and they act like they send but I never receive anything.
I'm curious why you think it cannot have anything to do with Word.

In the past we have had other strange issues with documents created with Word on this mac - it won't allow us to attach the file because it says the doc has a virus. Could there be a setting in Word that is adding something to the document that looks like a virus?
Any further help would be greatly appreciated.
Leanne

 

[leawheeler]

Hi guys,
I have solved this issue myself and it was the W97M.THUS.A virus. I deleted my normal.dot file, enabled the macro security function, and that fixed it for new documents. Pass it on. And, John, I do consider this an issue with Word. Thanks for your input.

 

[John McGhie]

Well, you are entirely welcome to consider it an issue with Word if you
wish.

But it wasn't

You had an infection onto your Mac. Word coped with it perfectly -- it did
nothing, as it was expected to do -- you didn't even know you had it!

If you don't run an antivirus, you will get hit. There are probably several
other virii lurking on your machine -- they're not all in Normal.dot these
days, and they're not all trying to hit Word. They can be anywhere, and
they're not all "macro" viruses these days.

Cheers.

Hi guys,
I have solved this issue myself and it was the W97M.THUS.A virus. I deleted my
normal.dot file, enabled the macro security function, and that fixed it for
new documents. Pass it on. And, John, I do consider this an issue with Word.
Thanks for your input.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]