Sound Set in Entourage 2008 Gone?

[Diane Ross]

First, please keep in mind that these newsgroups are peer-to-peer. There
isn't much we can do. The best way is to send feedback to Microsoft .

When working in Office, you can use the ³Send Feedback² option under the
Help menu in all of the Office applications.

 

[cwilliams1]

Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min.

 

[gotart]

Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min.

Anybody have any thoughts?

Yes you must install the first update to 2008 that came out I think 3/11- it is version 12.01
The latest version 12.10 that came out about a week ago is giving my people problems. If you can find the first update that would be good.
That will correct your sound problem.

 

[TOMASZEWSKI M]

THANK YOU FOR YOUR HELP

 

[mptorr]

not sure if this will work for everyone or if it's even the case.

there may be an issue with the audio set up that can be tweaked as
discussed in the below article

http://www.askdavetaylor.com/microsoft_entourage_sounds_no_longer_working.html

 

[Diane Ross]

This is not the fix for Entourage 2008. The sound problem was fixed in an
update.

 

[Anne Layzer]

This is not the fix for Entourage 2008. The sound problem was fixed in an

update.

I've just spent over half an hour installing the updates, hoping that the sound set would be in the updates. It was not. In the sound choice window, "default" is the only choice and it makes no sound. How hard could this be to fix? I depend on it.

 

[Diane Ross]

I've just spent over half an hour installing the updates, hoping that the
sound set would be in the updates. It was not. In the sound choice window,
"default" is the only choice and it makes no sound. How hard could this be to
fix? I depend on it.

Have you restarted? In System Preferences check to make sure your sound
setting are correct.

Believe me it was fixed. Before it every other post on this newsgroup was
about the sound problem.

 

[mptorr]

It appears the fix occurred with update 12.0.1

But in my case, when I first installed Office 2008, the update offered
was a later one: 12.1.0.
I recently updated with 12.1.1 but the sound problem persists.

I wonder if updating 12.0.1 is critical to have this fixed. Maybe the
later updates alone (12.1.0 and 12.1.1) do not address the sound
issue?

If this is the case, I may need to reinstall, grab 12.0.1 at Microsoft
and only then move up to later updates.

Any opinions?

 

[Diane Ross]

The 12.1.0 is a combo updater and included 12.0.1. Restarting and running
Repair Permissions might fix the problem. Also running the latest Apple
combo might help.

You need to determine if the problem is your Identity, your User folder or
the base system files.

See this page for testing steps:

<http://www.entourage.mvps.org/troubleshoot/basics.html>

 

[Daniela]

Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine.

 

[Diane Ross]

But the bug is on YOUR computer. Test in a new User.

 

[Daniel]

:









But the bug is on YOUR computer. Test in a new User.





-- Diane






Not just his, but mine also, and in multiple users. Sounds disappear after sleep or switching to another user and then switching back.

 

[Travlersthree]

Yes. I can receive all of my email accounts but the mail (new) does

not > respond and give me a new window to compose in.





The toolbar changes depending on what view you are in. If you are in Tasks
for example, clicking on New gets you a new Task.






-- Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage
Help Page Entourage Help Blog






I saw that as well. Then I discoverd that the toolbar can be set up for
each view. For example, in the 'Compose' view, click on the Customize
Toolbar in the View menu. Now drag onto your toolbar whatever you want
for that view.