Stuck Email

[Gina]

I received this email from one of our employees, and ideas
how to help him (besides telling him to zip the
attachments, too late for that......)

"I attempted to send an e-mail from home that included 36
pictures and 1 word attachment. It was taking a very
long time to send and when I went to bed it was still
sending. Now when I open my Outlook Express the message
heading is still in the Outbox folder and it immediately
starts resending the message even though the heading line
indicates that the message was sent on the original send
date. Regardless of everything I try it continues to try
to resend the message. Once it starts the
computer "locks up" and I can do nothing but
Control/Alt/Delete and get out of Outlook. Cannot stop
or delete the message. Any ideas or suggestions?"

 

[Conrad Pfleging]

This isn't the best place for OE questions, but try this. Open OE and let
it start sending. Since he's at home I assume he using his own ISP. Once
OE opens and starts to send, have him disconnect from his internet
connection, but leave OE open. After a few minutes he should get a "time
out" error, and then should be able to delete the email and reconnect.

In the future, try OE questions here:
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x
microsoft.public.internet.outlookexpress.mac for OE for Macintosh

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups).

A good website for information on OE is:
http://www.tomsterdam.com/

 

[Gina]

Thanks, I had already found out from another gal in our IT
Dept that recommended deleting the outbox.dbx and I told
the guy, appreciate it though! gina