Student Select and Office for Mac 2008

[Ronald Johnson]

MacBook Air

Does anyone have any idea why I can't install the Microsoft update on my MBA? I go through the install process, and it searches the hard drive and states it could not find a copy of Mac for Office 2008. I have an authorized copy on my MBA - is anyone else experiencing a similar problem?

Thanks:

Ron

 

[Diane Ross]

Does anyone have any idea why I can't install the Microsoft update on my MBA?
I go through the install process, and it searches the hard drive and states it
could not find a copy of Mac for Office 2008. I have an authorized copy on my
MBA - is anyone else experiencing a similar problem?

Yes, some users are experiencing problems with the installer not finding
Office to update.

Use Spotlight to search for the Setup Assistant. Does it see it?

If you try to apply the Apple combo updater, does it work or do you get
updater cannot find a volume that qualifies?

Some users have found that using "Remove Office" installing again, restart
allows the updater to work. Note the AutoUpdater will update as well as
Office from 12.0.0 to 12.0.1.

 

[Vic]

I have recently downloaded and installed upgrade 12.01.1. Since installing I am unable to send email via ethernet cable. I cannot send via Entourage or even through my webmail connections. I have no problem receiving mail or connecting to the internet.
It is strange that even webmail does not send. Any ideas?

 

[Diane Ross]

I have recently downloaded and installed upgrade 12.01.1. Since installing I
am unable to send email via ethernet cable. I cannot send via Entourage or
even through my webmail connections. I have no problem receiving mail or
connecting to the internet.
It is strange that even webmail does not send. Any ideas?

Check to see if your Network setting have changed. You can test in a new
User to see if Entourage works there. This would eliminate any problems in
your User's folder.

What are you changing in your Network setting to get Entourage to send?

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

 

[Vic]

Check to see if your Network setting have changed. You can test in a new
User to see if Entourage works there. This would eliminate any problems in
your User's folder.

What are you changing in your Network setting to get Entourage to send?

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Thanks for the information. I have tried as a new user but still can't send. I checked and created a new account in Entourage with the correct smtp settings but still no luck.
Keychain appears to be ok.

Could there be a hardware problem?

 

[Fred Horvat]

Maybe the Entourage .PLIST file is corrupt? Try moving it to your desktop
and then start Entourage again and let it build a new one.

 

[Diane Ross]

I have tried as a new user but still can't send. I checked and created a new
account in Entourage with the correct smtp settings but still no luck.
Keychain appears to be ok.

Could there be a hardware problem?

Going back to your original message. You said "It is strange that even
webmail does not send. Any ideas?"

Let's check your System Preferences --> Network to be sure they are set
correctly.

What happens when you use your browser to view the web?

You also said "recently downloaded and installed upgrade 12.01.1. Since
installing I am unable to send email via ethernet cable.". Was Entourage
working in 12.0.0?

If System Preferences for Network are correct, try entering the same info
into Apple Mail. If it works there then you know the setting are correct. If
they do not work, then it's your settings. Are these old accounts that
worked with the info before?

I seriously doubt it's a hardware problem. Below are the basics. Testing in
a new User eliminated your keychain, but it does not eliminate user error
like adding a space or having the wrong info and/or selecting the wrong
choices.

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

I would also apply the Apple Leopard combo updater. Doing so overwrites
potentially problem-causing files. Several users have reported this fixed
some odd problems they were having with Entourage. Combo updaters will
install on the same version as they¹re applying‹no need to roll back or do a
clean install.

Leopard:

Mac OS X 10.5.2 Combo Update (This update delivers several improvements for
both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1052comboupdate.html>

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

 

[grz999]

Hi,

I recently purchased a new MacBook w/ 250GB of memory, 2.4GHz processor and 2GB of SDRAM. And I installed Office for MAC (student/teacher edition). I am noticing that my Office software is CRASHING frequently - my Office 2004 Software NEVER crashed on my older G4 Notebook.I have lost pertinent data and I have lost a lot of productive time due to my having to REDO work (note: I do have "auto-recovery" enabled in Word and Excel). Is anyone else having this issue?

Thanks (gracias),

Glenn

 

[John McGhie]

Yes, everyone is having these issues. There is a Service Release containing
multiple fixes in testing now. It will be released as soon as it passes.

The key problem is that Office 2008 was designed around OS X version 4. OS
10.5 "looks" like it is a minor change, but it wasn't, it is a somewhat
different operating system. Many applications have proved to require
extensive fixing to run with version 5!

Autorecovery doesn't do much. In the same preference pane, enable "Always
make backup", then save manually each time you pause to think. That way,
you have a much higher chance of finding something to recover.

Each time you save, Word will write the previous version as a new file in
the same folder as the document. If you lose the document, just
double-click the previous saved version and off you go again.

Hope this helps

Hi,

I recently purchased a new MacBook w/ 250GB of memory, 2.4GHz processor and
2GB of SDRAM. And I installed Office for MAC (student/teacher edition). I am
noticing that my Office software is CRASHING frequently - my Office 2004
Software NEVER crashed on my older G4 Notebook.I have lost pertinent data and
I have lost a lot of productive time due to my having to REDO work (note: I do
have "auto-recovery" enabled in Word and Excel). Is anyone else having this
issue?

Thanks (gracias),

Glenn

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[mortfe]

Well I guess we are all having major problems once again. Really getting tired of MS. SP1 screwed everybody, no being to open any programs, and still NO FIX. As usual, they just don't give a damn.

 

[Bob Greenblatt]

Well I guess we are all having major problems once again. Really getting tired
of MS. SP1 screwed everybody, no being to open any programs, and still NO FIX.
As usual, they just don't give a damn.

Well, we're NOT all having major problems. SP1 was a major help to most
people. What happens when you try to open an Office program? The very fact
that there was an SP1 indicated very clearly that "they" do really give a
damn.

 

[Elliott Roper]

Well I guess we are all having major problems once again. Really getting
tired of MS. SP1 screwed everybody, no being to open any programs, and still
NO FIX. As usual, they just don't give a damn.

I think you overstate it. I have a counter-example of sorts. My copy of
Office 2008, sitting in its pristine shrinkwrap waiting for all this
mess to be sorted out was not in the slightest way affected by SP1.

The shrinkwrap *is* starting to yellow in the sun.

 

[mortfe]

Bob Greenblatt [MVP], Macintosh

I installed SP1. My email worked fine till I rebooted. Now all I get is the setup assistant and can't open any program or files. And from what I'm reading and hearing, so are a lot of other people.

 

[Daiya Mitchell]

Yet somehow, in reading the reports by others of this same problem, you
didn't find the fix? Although it's been posted everywhere I've seen the
problem mentioned?

http://www.microsoft.com/mac/help.mspx?qu2=setup+assistant

 

[Bob Greenblatt]

Bob Greenblatt [MVP], Macintosh

I installed SP1. My email worked fine till I rebooted. Now all I get is the
setup assistant and can't open any program or files. And from what I'm reading
and hearing, so are a lot of other people.

As Daiya pointed out yes, OK, I agree others are having this same problem,
but the fix has been widely publicized and reported. It's a wonder that you
did not see it, but were able to discern that others are having the same
problem you are having. Do you need any other information? Did the fix work
for you?

 

[Tamy]

Yes hello

Well see i have already called in and they said that i would need to look at the comments and see if they help me with my problem any but sorry to say they dont so now i am asking you! I have a mac and bought the Office: mac 2008 program and i already hade messenger on it and i was able to go online and chat until one day where it KEpt saying that i am either not online or their is a bad connection which isnt true because i have full internet acess! So know i thought that if i by the office thing it also has messenger it should work! Sorry it didnt and now i cant get into messeneger i have called the apple store and they said they cant do anything about it that you can so i called and then they sent me to go look at the comments because she was not able to help me i hope that i may finally get an answer! Thank you !

 

[Daiya Mitchell]

Hi Tamy,

This thread is very long and your post is hard to understand. You seem
to have a problem with Messenger? Could you perhaps post a NEW
question, that gives full details of exact version, error messages,
etc? I think it would be best if you put the question in the dedicated
Messenger forum, also:
http://www.officeformac.com/ProductForums/MacMessenger/
see Ask a New Question in upper left under the search box.

 

[Jane Walker]

I want to install the office mac 2004 student and teacher edition, but I lost the product key number. what do I do?

 

[Diane Ross]

I want to install the office mac 2004 student and teacher edition, but I lost
the product key number. what do I do?

This is a tough one. You will have to call Microsoft with proof that you
have purchased and they will issue you a new one. They will probably charge
you at least $25 to do this and it's going to take time to get them the
proof etc.

I suggest using one of the password managers so this doesn't happen in the
future. I have several listed here: (one is freeware) I'm not affiliated nor
do I receive a kickback on any of the applications listed.

<http://www.entourage.mvps.org/xtras/third.html>

 

[mortfe]

Delete Office with the 'Office Uninstaller' and re install. Probably have to re-configure prefences.