Task Reminder Emails not sent

[maxdev]

I have a PS 2007 installation with Alerts and Reminder Emails configured.
The Alert emails get sent with no problems, but the scheduled Reminder email
is not being sent. I looked at the Timer Job Definition and the Timer Job
Status. The job is getting run successfully, but strangely the Job
Definition title refers to a Shared Service Provider that no longer exists,
the PWA Instance was moved in the past to a diferent SSP. How do I get this
Timer Job reset to the correct SSP? I have tried using the Alerts and
Reminders screen and changing some parameters, but the Reminder emails still
are not sent.

 

[Marc Soester [MVP]]

Hi maxdev,

we have experienced the same issue at some of our clients. The differents
between task reminders and "workspace reminders" ( like Risks, Issues,
documents, alert mes etc) is that the workspace reminders are produced from
SharePoint whereby the task reminders are produced from Proejct Server.

The project Server reminders always seem to work just fine, but at times we
have had issues with the sharepoint notifications. That can have many
reasons, I would check that you set up the outgoing mail within the
Sharepoint Central Administration and I would also make sure that there is no
interferance with your firewall ( which we had in the past too).

I also experienced twice that it just wouldnt do the send out of the
notification and I had to call Microsoft to investigate. Both times these
calls where logged but not resolved.

I hope this will give you a push into the right direction. Best of luck

 

[GabrielG]

We are experiencing a similar problem. Alerts are sent out without a problem,
but not reminders. The name of the Timer Job does not refer to the incorrect
SSP, but the instance has been restored from a backup.

We created a new instance on the same server, with the same configurations,
and have no problem receiving reminders from the new instance.

When looking at the table "MSP_REMINDER_SUBSCRIPTIONS" in the Publishing
database, we've noticed that the values of the Next_Run column do not
increment to the following day in the instance where the reminders are not
sent out. In the instance where reminders do work, the values in the Next_Run
column are incremented to the following day after the Timer Job was run. The
Timer Job in both instances indicate they have run successfully when they
were scheduled.

I appreciate any assistance anyone can offer.

Thanks,

 

[wickedave_20]

Hi,
I'm working with Gabriel Guenette on our issue and I found this in the
sharepoint logs:
06/01/2009 14:00:00.67 OWSTIMER.EXE (0x09E4)
0x0A08 Project Server Project Server - General
8tid Verbose PWA:http://epm/Projects, SSP:SharedServices1,
User:UBISOFT-ORG\epmprod_sp2007_sspsv, PSI: Permission Check Failed:
User 9f005413-4892-49d7-8ca8-866210674892 does not have global
permission 0000e30e-92fc-4017-be07-b9d60a7924c8.
06/01/2009 14:00:00.67 OWSTIMER.EXE (0x09E4)
0x0A08 Project Server Project Server Notifications 0
Information Timer job SendScheduledReminders ended successfully.

The global permission named there is "Manage notifiation and
reminders" and the user is not working anymore in our company. Is
there a way to change the user to prevent this error?

Thanks

Dave Tremblay
System administrator @ Ubisoft

 

[Gabriel]

Here is an update to our issue.

It appears that the timer job used to send out the reminders was using an AC
account that has been inactivated. When the account was activated and given
"Manage Notification and Reminders" permission, the task reminders were sent
out properly. One problem solved.

Now, what we would like to do is change the account being used by the timer
job. The account currently being used is for a user, and we would like to
change it to a service account used by the rest of the MOSS/MOPS
installation.

How do we change the account used by the task reminders timer job?

thanks,
Gabriel