R
Roshan Qureshi
Backend: Exchange 2003
Frontend: Outlook 2003 or 2000 (happens in both versions).
Problem: I have two users ("A" and "B") who both have full access to their
common boss's mailbox ("C"). In C's TaskPad (in the Calendar folder), they
have created a couple custom fields/columns. All of a sudden, about a week
ago, user B could no longer add/modify any data in the custom fields, though
she could access the standard fields just fine. If she sets up the same
view in the Tasks folder, she can add/modify just fine. User A can still
access the custom fields.
Here's what I did: Had user B create a couple of new custom fields. I
found that when these were added to the TaskPad, she could manipulate the
data in them, but if she clicked away from the Calendar folder (e.g., to
"Tasks") and then went back to the Calendar, she could no longer add/modify
these fields.
Next, I confirmed that this is the case on several machines, some running
Windows 2K/Outlook 2K and some running Windows XP/Outlook 2003. This
implies that it is a user (account) issue, not a machine-related issue. On
user B's machine, I then created a new Outlook profile, but this didn't
help.
Do I need to delete/recreate her domain account? Any other advice short of
this drastic measure?
TIA,
roshan
Frontend: Outlook 2003 or 2000 (happens in both versions).
Problem: I have two users ("A" and "B") who both have full access to their
common boss's mailbox ("C"). In C's TaskPad (in the Calendar folder), they
have created a couple custom fields/columns. All of a sudden, about a week
ago, user B could no longer add/modify any data in the custom fields, though
she could access the standard fields just fine. If she sets up the same
view in the Tasks folder, she can add/modify just fine. User A can still
access the custom fields.
Here's what I did: Had user B create a couple of new custom fields. I
found that when these were added to the TaskPad, she could manipulate the
data in them, but if she clicked away from the Calendar folder (e.g., to
"Tasks") and then went back to the Calendar, she could no longer add/modify
these fields.
Next, I confirmed that this is the case on several machines, some running
Windows 2K/Outlook 2K and some running Windows XP/Outlook 2003. This
implies that it is a user (account) issue, not a machine-related issue. On
user B's machine, I then created a new Outlook profile, but this didn't
help.
Do I need to delete/recreate her domain account? Any other advice short of
this drastic measure?
TIA,
roshan