Hi Karen (
[email protected]),
in the Microsoft® newsgroups
you posted:
|| I have office XP on my computer. When using text boxes,
|| my computer locks up. Is there a fix? I have deleted the
|| program and reinstalled and still have the problem
Microsoft Office Publisher 2003 and older are critical about video
drivers. Usually upgrading (or downgrading in some cases) will fix
the problems you are encountering.
I would recommend is restarting your computer in 'Safe Mode'. To get
to Safe Mode, restart your computer and press "F8" at the beginning
of the boot process. Once prompted, choose 'Safe Mode'. Once in
'Safe Mode', attempt the same procedure with Microsoft Publisher.
If the publication works, then we will now assume the problem lies
within your video driver. Restart your computer.
If you have not already done so, you would want to visit the
manufacturers website of your video driver to download and install the
latest video driver that is available. It's important to note that
the CD-Rom that came with your video card will most likely NOT have the
most recent driver for your video adapter.
Popular Video Driver Sites:
-----------------------------
Nvidia
http://www.nvidia.com/view.asp?PAGE=drivers
ATI
http://mirror.ati.com/support/driver.html
Voodoo
http://www.voodoofiles.com/
----------------------------
Search for the video driver that represents the model that you are using
and download the driver. To determine which card you have:
1. Right Click on your Desktop
2. Go to Properties
3. Go to the Settings Tab
4. Click on Advanced
Search for the video driver that represents the make and model that you
are using and download that driver. I would make sure you select "Save"
when prompted for download, not "Run". Typically many save to My Documents.
After you download the driver begin the setup. Use the following procedure
to change your video driver:
1. Right click anywhere on your Desktop, and choose Properties.
2. This will open Display Properties. Choose the "Settings" tab
3. Click on the "Advanced Properties" Button
4. On the "Adapter" Tab, Choose "Change"
5. Now you should see "Select Device". If your new driver is listed, select
that model.
6. If not, choose "Have Disk", and browse to the location where you setup
the new driver.
7. Now choose "OK". Be sure to have you Windows CD available, as you may be
prompted for this.
8. After setup and install is complete, restart your computer.
This should fix your troubles. If not, either contact your video card
manufacturer directly and inform them of the problem you have experienced,
or turn down your hardware acceleration. This will be at least a possible
temporary fix until you get a response from the tech support from your video
card manufacturer. The steps to turn down your hardware acceleration are as
follows:
1. Right click on "My Computer"
2. Choose "Properties"
3. On System Properties choose the "Performance" Tab
4. Under advanced settings, choose "Graphics"
5. Change hardare acceleration to "None"
6. Choose OK and OK again
7. Restart computer
(You don't necessarily have to go all the way to None. You could try one
notch at a time, but that will require a restart for each notch).
Post back if you have any further questions. Feel free to visit my website
at
http://www.mvps.org/publisher for some great information.
--
Brian Kvalheim
Microsoft Office Publisher MVP
Official Publisher MVP Site:
http://www.kvalheim.org
This posting is provided "AS IS" with no warranties, and
confers no rights.
