Troubleshooting Deleting

[Terry]

Just started using Outlook. Refuses to delete one old (4years) message in outbox. Outlook was never really used before, but minimally about 4 years ago. I have tried to move it, but what else can I do.
Any ideas would be appreciated.

 

[Roady [MVP]]

Place Outlook in Offline mode (File-> Work Offline), restart Outlook and try
to delete it again.

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Roady [MVP]
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Just started using Outlook. Refuses to delete one old (4years) message in

outbox. Outlook was never really used before, but minimally about 4 years
ago. I have tried to move it, but what else can I do.?

 

[Terry]

I tried that and it doesn't work either. Also, I have optonline and outlook just decides to reconnect when it feels like it.

 

[Roady [MVP]]

Alright, so since you never used Outlook before it's probably fine by you to
start completely blank mail profile? What version of Outlook are you using?
To create a new mail profile go to Control Panel-> Mail-> button Show
Profiles... and delete the profile.

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tip of the month:
-Create your own fully customized Toolbar

Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)