Unable to save in Word 2000, no error message

[Gregg Roberts]

All,

I have Word 2000 SP-3 (9.0.6926) on two Dell systems, one a laptop running
Windows XP and the other a desktop running W2K Pro. I sent myself a document
from one PC to another because I'm having an unrelated issue with the PC that
I usually use. However, I cannot save changes on the new PC. The Save As
dialog does not appear through either the F12 key or the File > Save As menu
option. Clicking Save does not update the timestamp of the file. I have tried
sending the file first through email, then again directly through a shared
drive on the new PC -- nothing. No error messages, just a complete lack of
normal response. If I set the Save Options to Always Create a Backup Copy, I
get prompted to save when I close the doc, but clicking Yes does not make it
save.

Thanks for any help.

Gregg Roberts

 

[Gregg Roberts]

The same problem exists after I simply open a new document on the new system.

 

[Big Dave UK]

If it's simply doing nothing it sounds like there may be some macro code
over-riding the Save function. I had a Word macro virus that did this to me.
If you get this simply doing a File>New the code must be in your Normal.dot
template (the template upon which all Word files are based). I would suggest
finding and removing all Normal.dot files you can find. Word will re-create a
new 'clean' normal.dot when it doesn't find one and you should be ok from
then on.

 

[Gregg Roberts]

Bless you, Big Dave! That fixed it.

I didn't see any funky macro code in the messed-up Normal.dot, but an
inaccessible module was visible in the VBA window in addition to Module 1. It
had a gobbledy-gook name which I did not write down (DnclCRG, or something
like that). A German discussion group on Word said it had to do with Dragon
Naturally Speaking, which is installed on this system. I don't know why its
mere presence would break Word -- I have used Word successfully since the
install -- but anyway the problem is solved.