Unstoppable root certificate error

[bsgraupner]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: Exchange

I'm using Entourage 2008 with Snow Leopard and I can't get rid of this root certificate error.

My administrator says I shouldn't need it but he sent it anyway. I installed it into keychain under login and told it to always trust every field- no luck. Duplicated it into system and microsoft certificates- still no luck. I found a program in the office folder called microsoft cert manager based on a troubleshooting guide I found online for 2004 Ent- no luck after installing it there either.

So now I can see the certificate installed in everywhere I know it's supposed to be installed but it still gives me the error message: Unable to establish a secure connection to exchange.xxxxxxxxx.xom because the correct root certificate is not installed. If you continue, the information you view will be encrypted, but it will not be secure."

I have followed Entourage's instructions for solving this in Tiger and Leopard (there are no snow instructions) to no avail. Thanks for the help.

 

[bsgraupner]

Sorry- using exchange 2007 and no Outlook in Parallels nor Mail have any similar errors.

 

[Pawan Kapoor]

Entourage must be looking for the autodiscover certificate name on the
certificate.

Are you using EWS version of Entourage or Entourage 2008?
Can you share the OWA URL with me?

 

[bsgraupner]

I am using Entourage 2008 Web Services Edition. I'd prefer not to share the url just because I'm not the admin and I don't know what sort of liability that would give me.

 

[AETech]

I am using Entourage 2008 Web Services Edition. I'd prefer not to share the url just because I'm not the admin and I don't know what sort of liability that would give me.






- Show quoted text -

I am having what sounds like the same problem with Entourage 2008 and
Snow Leopard. The error I get sounds the same and it is trying to find
the certificate from "smtp.l.google.com" and "imap.l.google.com".
I have checked my settings several times using Gmails recommendations
for both email settings (smtp and Imap) and even though my settings
show "smtp.google.com" it still comes up looking for
smtp.l.google.com. I am not sure why the "l" is being added, I think
it has something to do with the server in the U.S. as opposed to
overseas servers.
I am at a loss of how to resolve this. I have set up the same account
in apple mail and the certificate is installed fine and works as
advertised but Entourage gives me the error.
If I cancel the error it will come back everytime it tries to send/
receive but if I hit OK it will work fine until I restart Entourage.
I hope this sheds some light on the problem for those more
knowledgeable than myself about this problem.
Thanks for any help you can send.