I
Ivan T. Williams
Anyone know why when you check tasks that have been assigned to
people/departments the Update List is BLANK? - yet some respective parties
get the updates, and some don't...
We're using Exchange 2003, and Outlook 2003.
For example:
Helpdesk receives a task, and assigns it directly to an individual in I.T.
(i.e. does not accept it first, just clicks on the assign button at the
top). That person then accepts it, and adds a note in it. Helpdesk gets the
"acceptance" message, and so does the user that sent the task in the first
place.
Now, is this the correct way to assign a task if you're on a helpdesk, would
you say?
people/departments the Update List is BLANK? - yet some respective parties
get the updates, and some don't...
We're using Exchange 2003, and Outlook 2003.
For example:
Helpdesk receives a task, and assigns it directly to an individual in I.T.
(i.e. does not accept it first, just clicks on the assign button at the
top). That person then accepts it, and adds a note in it. Helpdesk gets the
"acceptance" message, and so does the user that sent the task in the first
place.
Now, is this the correct way to assign a task if you're on a helpdesk, would
you say?