Updates download will not install

[nrshrt]

I have downloaded the Office 2007 updates and it will not install them to my
computer. Also any clue how to get the IE 7.0 to install as well same
problem. Goes through the whole process of downloading and then tells me it
did not install any but I must restart to accept updates. Thank you

 

[Eric A.]

Hi

Please follow the steps below so we can find out exactly why it is failing.

Please manually download the problem patch to your machine.

Extract the contents out of the exe using winzip.
You will have a few files and at least one .msp file.

For ease of this conversation let's pretend the file is xlconv.msp. (Use
whatever .msp you find.)

Please place the .msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qb

In the example above of course use the name of the .msp that applies to your
situation. I used this just as an example to demonstrate the syntax.

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.