Viewing Outlook 2003 messages in Outlook 2002

[thegoat]

Hi,

A user here is having a problem opening embedded Outlook messages that are
within a Word document. When she tries to open the messages, it comes up with
an error saying "Outlook cannot open this message. A new version, such as
Outlook 2003, is required to open this message"

is there anyway around this without having to upgrade to Outlook 2003?

Thanks

 

[Milly Staples [MVP - Outlook]]

The user will have to create a .pst file with the version 97-2002 and copy
the items to that .pst. Then open it in the current Outlook version.
Outlook 2003 .pst files are not backwards compatible.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, thegoat asked:

| Hi,
|
| A user here is having a problem opening embedded Outlook messages
| that are within a Word document. When she tries to open the messages,
| it comes up with an error saying "Outlook cannot open this message. A
| new version, such as Outlook 2003, is required to open this message"
|
| is there anyway around this without having to upgrade to Outlook 2003?
|
| Thanks

 

[thegoat]

Hi Milly

Thankyou for the reply. Does the user copy the word file that contains the
Outlook attachments, or the attachments themselves to the .pst file?

Thanks
Jason

 

[Milly Staples [MVP - Outlook]]

Copy all items in the .pst file (folders, etc.) to the new .pst file.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, thegoat asked:

| Hi Milly
|
| Thankyou for the reply. Does the user copy the word file that
| contains the Outlook attachments, or the attachments themselves to
| the .pst file?
|
| Thanks
| Jason
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| The user will have to create a .pst file with the version 97-2002
|| and copy the items to that .pst. Then open it in the current
|| Outlook version. Outlook 2003 .pst files are not backwards
|| compatible.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, thegoat asked:
||
||| Hi,
|||
||| A user here is having a problem opening embedded Outlook messages
||| that are within a Word document. When she tries to open the
||| messages, it comes up with an error saying "Outlook cannot open
||| this message. A new version, such as Outlook 2003, is required to
||| open this message"
|||
||| is there anyway around this without having to upgrade to Outlook
||| 2003?
|||
||| Thanks

 

[thegoat]

HI Milly

I think we may have got our wires crossed somewhere! A user from another
department (who is running Outlook 2003) has sent a user in our department
(who is running Outlook 2002) an email. Attached to the email is a Word file.

Within the Word file are "embedded" Outlook messages. They appear as an icon
in the Word document and when I click on them once, they say "Click to
Activate Contents Package". If the user double clicks them, they get an error
saying "Outlook cannot open this message. A new version, such as Outlook
2003, is required to open this message".

I tried what you suggested, and created a new .pst file from within Outlook.
The user didn't have the original email, so I copied the Word document itself
straight to the pst file. I then opened the Word document but got the same
problem in trying to open the embedded Outlook messages.

I then tried creating a new email, attaching the Word document and sent it
to the same user. I then copied the entire message to the .pst file, opened
the message, opened the Word document, but got the same error when trying to
open the embedded Outlook messages.

Should this have worked? Any other things I can try??

Thanks