Weird issue with outlook message window minimizing

[Saral6978]

I have 4 remote users remoting into a Terminal server in application mode.
All 4 use Outlook (2003). I have one user who is telling me that every
day, mulitple times a day, he will be reading an email or composing an email
and the Outlook message window will spontaneously minimize and disappear
from view. He says that he can be on the phone away from the keyboard and
the windows will just minimize on its own. My other 3 users have never once
experienced this issue ever. This particul user is a "problem" child at
times but he is convinced it is not him doing anything to minimize the screen.
I can't really find anything that would cause this to happen. Anyone ever
see this before? I have the latest Office 2003 SP3 on there, etc.

 

[swarrick]

We found that it was a sticking "Esc" key that was causing the issue.

 

[curkiropse]

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