why can i not open word files?

[Joyce]

All files I open give me "not available". Also, upon trying to close Word, I
am asked to replace the Normal file.....help???

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more information.