Why can't I download a template from Microsoft?

[pamstolen]

When I try to download a template from the Microsoft site, it says my Key is
not correct. I tried this three times, very carefully checking my key after I
entered it.

 

[Doug Robbins]

Please post back with the URL of the site from which you are trying to
download the template.

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Please respond to the Newsgroup for the benefit of others who may be
interested. Questions sent directly to me will only be answered on a paid
consulting basis.

Hope this helps,
Doug Robbins - Word MVP

 

[pamstolen]

I think I may know the answer now. When I bought my computer, Office 2003 was
installed on my computer ready to be activated if I paid for it. I have
Office 2002, which I installed on this computer, instead of upgrading. The
clue came when I went back and tried it again and noticed it was trying to
open Office 2003, which I don't have, and it is finding the license is not
correct for 2003. I just need to figure out how to get the template not to
try to open 2003, and to open 2002 instead. That's probably more of a problem
than I should be asking about here. The site I was using was the Microsoft
Template site.

Sorry for taking up your time.

Pamela Stolen

 

[Doug Robbins]

You should use the Add Remove Software item on the Control Panel to remove
Office 2003

--
Please respond to the Newsgroup for the benefit of others who may be
interested. Questions sent directly to me will only be answered on a paid
consulting basis.

Hope this helps,
Doug Robbins - Word MVP