Why does Outlook 2000 exit every time I start it up?

B

Brody325

When I go to open Outlook, it starts up and shows on the screen but within 2
seconds of that, it tells me that it performed an illegal action and
automatically closes. It will not give me any time to view details as to why
that occured. Can someone please help me with this problem. I am about to
the point of formatting the hard drive and doing a clean install.
 
M

Milly Staples [MVP - Outlook]

Open any Office program and try the Detect and Repair Option. Failing that,
with Outlook closed, find and rename outcmd.dat to .old. Note that this is
a hidden file.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After furious head scratching, Brody325 <[email protected]>
asked this group:

| When I go to open Outlook, it starts up and shows on the screen but
| within 2 seconds of that, it tells me that it performed an illegal
| action and automatically closes. It will not give me any time to
| view details as to why that occured. Can someone please help me with
| this problem. I am about to the point of formatting the hard drive
| and doing a clean install.
 
B

Brody325

Ok, I did both and it still does almost the same thing. It now will let me
view the details and this is what it had:

OUTLOOK caused an invalid page fault in
module PSTPRX32.DLL at 0167:3ff5aaa1.
Registers:
EAX=00000000 CS=0167 EIP=3ff5aaa1 EFLGS=00010202
EBX=80040154 SS=016f ESP=025afba8 EBP=025afbe4
ECX=00000000 DS=016f ESI=00000000 FS=353f
EDX=00000001 ES=016f EDI=3ff56811 GS=0000
Bytes at CS:EIP:
8b 46 04 50 8b 08 ff 51 24 85 c0 7c 0a 6a 0a 8d
Stack dump:
0069a690 3ff5aa8c 0000000c 0069a8d0 3ff5b6df 0069af18 0069a8d0 00000000
3ff96210 00000000 00000000 00000001 00000000 84040154 00000000 025afd80

Can someone tell me what all of that means? Am I going to have to
re-install it from fresh? Thanks.
 
M

Milly Staples [MVP - Outlook]

Your profile has become corrupt. Create a new profile here: Control
Panel->Mail Icon->Show Profiles->New. Do not copy the corrupt profile.

Details here:
OL2000: Outlook 97 Will Not Start After Returning from Outlook 2000 (IMO)
http://support.microsoft.com/default.aspx?scid=kb;en-us;222313


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Brody325 asked:

| Ok, I did both and it still does almost the same thing. It now will
| let me view the details and this is what it had:
|
| OUTLOOK caused an invalid page fault in
| module PSTPRX32.DLL at 0167:3ff5aaa1.
| Registers:
| EAX=00000000 CS=0167 EIP=3ff5aaa1 EFLGS=00010202
| EBX=80040154 SS=016f ESP=025afba8 EBP=025afbe4
| ECX=00000000 DS=016f ESI=00000000 FS=353f
| EDX=00000001 ES=016f EDI=3ff56811 GS=0000
| Bytes at CS:EIP:
| 8b 46 04 50 8b 08 ff 51 24 85 c0 7c 0a 6a 0a 8d
| Stack dump:
| 0069a690 3ff5aa8c 0000000c 0069a8d0 3ff5b6df 0069af18 0069a8d0
| 00000000 3ff96210 00000000 00000000 00000001 00000000 84040154
| 00000000 025afd80
|
| Can someone tell me what all of that means? Am I going to have to
| re-install it from fresh? Thanks.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Open any Office program and try the Detect and Repair Option.
|| Failing that, with Outlook closed, find and rename outcmd.dat to
|| .old. Note that this is a hidden file.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
||
|| After furious head scratching, Brody325
|| <[email protected]> asked this group:
||
||| When I go to open Outlook, it starts up and shows on the screen but
||| within 2 seconds of that, it tells me that it performed an illegal
||| action and automatically closes. It will not give me any time to
||| view details as to why that occured. Can someone please help me
||| with this problem. I am about to the point of formatting the hard
||| drive
||| and doing a clean install.
 

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