why does Publisher keep shuting down?

[Kelvin Beaton]

I have a user who is using Publisher 2000. Since she doesn't use Publisher
often I don't know when this changed, but now when she opens the document,
it propts her to change the printer (that part is normal) but when you say
ok to change printers, it just closes the file, and program.

I've checked to see of there are any updates, and the system seems to be up
to date.

Anyone have any ideas on what might be going on?

Thanks

Kelvin

 

[Mary Sauer]

Try this in safe mode, if the publication opens okay, there is no doubt the printer
driver needs to be upgraded. Go to the manufacturer's web site and look around.
As an alternative change the default printer before opening Publisher and see if that
works.

 

[Kelvin Beaton]

thanks, I'll give that a try

Try this in safe mode, if the publication opens okay, there is no doubt
the printer driver needs to be upgraded. Go to the manufacturer's web site
and look around.
As an alternative change the default printer before opening Publisher and
see if that works.
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com