why is contact's name displayed as entire email address

R

Rich@MDOT

In Active Directory, which my company uses as the address book, the display
name is present, but for one particular user, their address in the "To:" box
ALWAYS resolves to their full email address rather than their display name.
Why could this be happening?

I have searched through my registry for possible cache issues, but have not
found anything.
 

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