winword.exe cannot close

[William Wong]

Dear all,

My office computers were recently upgraded to Vista and Office 2007 and I
notice a very strange problem: WinWord (and others) would not quit itself
completely when user press the "X" button after it opened any file on
network shares. Although there is no winword found on the desktop, I can see
a list of multiple instances of winword.exe in task manager consuming memory
just by hanging there. Manually disabling all COM AddIn or running winword
as "winword /a" has no problem in quitting itself but neither of them is an
acceptable solution. BTW, winword has no problem in closing itself
completely when there are only files resized on local hard disk being
opened. Any clue?

William

 

[Terry Farrell]

Well if disabling COM add-ins stops the problem, it suggests that one of the
COM add-ins is incompatible with Office 2007. You need to isolate and remove
it. You may find that there is an update for the COM add-in that works for
Office 2007.

 

[William Wong]

Thank you very much for your reply. On my own machine I found the addin
causing the problem being the "Search Commands from Microsoft Office Labs"
and winword.exe won't quit only when I open a file on network by double
clicking it (i.e. using DDE open). I have no problem in opening network
files using menu/drag drop in winword or double clicking on files located at
local hard disks. Disabling that addin may seems to be a work around but my
other colleagues would be happy if there is any free solution to get back
the old menu (i.e. menu in Office 2003).

William

 

[Terry Farrell]

William

You're in tune with the majority of the Word 2007 users!

See if this helps: http://www.gmayor.com/Toolbars_in_word_2007.htm

Terry

 

[William Wong]

Thank you very much! RibbonCustomizer is excellent!