If the user is prompted to save Normal.dot every time he/she closes Word,
then something is dirtying Normal.dot. Usually this is a poorly written
add-in. The most common culprits are the Norton Office Plug-in and the
Microsoft Works Suite Add-in for Word.
Steve Smith said:
This question was put to me by another user. I think it had something to
do with trying to close a document Word asked about changing settings from
global to normal or vice versa. That's the best explanation I can give
without more clarification from the first party.