I'm sorry, but your question is a bit cryptic.
Don't worry, you're not charged by the letter. ;-) The more details you can provide the better, starting with the version of Word you are using and the patches you have installed, and more details on the issue.
I think I understand you are encountering an error when you are online and depending on the state of your firewall but that's about it and it isn't enough information for speculation or an educated guess.
--
Please post all follow-ups to the newsgroup. Email requests for assistance can not be acknowledged.
~~~~~~~
Beth Melton
Word FAQ:
http://mvps.org/word
TechTrax:
http://mousetrax.com/techtrax/