Word 2003 - Tool bar drop down menu is invisible

[Paul]

When clicking on tool bar item, such as File - Edit, etc., the drop down menu
is invisible, except for the shadow of the menu frame.
Left or right click is the same problem.

Only the very top bar of the page, showing Word Icon and Document 1 -
Microsoft Word and buttons in top right hand corner, will show drop down menu
with a right click. All other places below this do not show menu, only shadow
of menu frame

Am running Windows XP.

Have tried un-installing Office 2003 from Control Panel but will not remove
program. Some file missing. Un-install then directs me to C:/Program
Files\Microsoft Office\OFFICE 11\1033\SETUP.CHM for information on problem.
Unable to interpret list of instructions, so that's no help.

Re-installing Word 2003, and using repair facility too, does not help
either. Problem continues.

Does anyone know the solution?

 

[Stefan Blom]

See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm.

 

[Paul]

See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm.

--
Stefan Blom
Microsoft Word MVP






Thanks for the help. However, I deleted the registry Toolbars value but the problem continued. Tried again and it continued.

Re-booted and tried again and it remained the same. Seems permanent.

The Toolbars value comes back the same as before, once the same menu is
opened.

Are there any other solutions?

 

[Stefan Blom]

For general troubleshooting, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. For example,
you may want to see if Word operates normally in Safe mode.