Word 2004 crashes and Normal template

F

Fogharty

I'm suddenly having a lot of trouble with Word 2004. I have many many
different templates, with associated toolbars, auto text, and macros.
Suddenly Word is crashing constantly, even when doing a simple "Save."
I've dumped the Normal template, that didn't seem to help. Then I
found the "Normal" template or .doc is in several places throughout
the computer. ~/Documents/Microsoft User Data/Normal and Applications/
Microsoft Office 2004/Templates. I tried trashing both, then lost all
my customizations. I then replace from a backup Normal from a few
months back, and all of a sudden I'm seeing toolbars and styles, etc.
from several years ago.

Do I need to reinstall MS Word 2004? Have I lost my many many macros?

What other information can I provide?
 
J

John McGhie

Hi Fogharty:

Potentially "Yes" or "No" to all of your questions. It is important to
ensure that you have only ONE copy of Normal template on the system (or
visible on any external drives).

Word uses a "closest to context" rule to determine which of multiple
templates of the same name that it uses.

J.E. McGimpsey always uses named templates with a throw-away Normal to
overcome this problem (he deletes and re-creates the Normal at Word launch).

I backup my Normal and have been using some of the artefacts in it since
1995.

The "Context" you are in is where the insertion point is currently.

The closest context is then the following sequence:

1) The current document
2) The Attached Template
3) The Global Add-in
4) The Global Template
5) The Application.

For something like a toolbar, Word looks down that list until it finds one
with the name that it is looking for, then it uses the first one it finds
and stops looking.

Now: For the Attached Template, Global Add-in, and Global Template, Word
conducts three more searches. Again, using the closest context rule.

For the Attached Template, it looks in this order:
1) Folder of the current document
2) User templates folder
3) Workgroup templates folder
4) Folder containing the Application executable

A global add-in is easy: it can be only one of two places:
1) The path stored in the document
2) The Word STARUP folder

The Normal template can be in any of those places, but the one that Word is
"writing" to is in the "My Templates" folder.

So you have quite a complex little 5 x 4 x 2 matrix going here, leading to a
huge number of possibilities for confusion :) Make sure you only have one
copy in future.

So long as you have not emptied the trash, you can bring the current version
back from the trash. It will be the one that was in the
~/Documents/Microsoft User Data/ folder.

If replacing it cause Word to start crashing again, then
1. quit Word and drag it to the desktop.
2. Re-start and quit Word again (to make it save a new copy of Normal).
3. Open Normal using File>Open
4. Open Organiser from Format>Style>Organiser...
5. Use Organiser to copy the bits you want into the new Normal template.
6. Delete the one on the desktop.

Hope this helps


I'm suddenly having a lot of trouble with Word 2004. I have many many
different templates, with associated toolbars, auto text, and macros.
Suddenly Word is crashing constantly, even when doing a simple "Save."
I've dumped the Normal template, that didn't seem to help. Then I
found the "Normal" template or .doc is in several places throughout
the computer. ~/Documents/Microsoft User Data/Normal and Applications/
Microsoft Office 2004/Templates. I tried trashing both, then lost all
my customizations. I then replace from a backup Normal from a few
months back, and all of a sudden I'm seeing toolbars and styles, etc.
from several years ago.

Do I need to reinstall MS Word 2004? Have I lost my many many macros?

What other information can I provide?

--

Mactopia is currently broken: the helpers are not seeing any of the
questions being posted. Microsoft is working on the problem. In the
meantime:

To successfully post in here, either use Google:
http://groups.google.com/group/microsoft.public.mac.office.word?lnk=

Or Microsoft Communities:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=micros
oft.public.mac.office.word&cat=en_US_3cf8ecf1-ca81-4391-b07d-8933029ee8a9&la
ng=en&cr=US

Or in Entourage, use the pre-configured Microsoft News server:
See "setting up Entourage for Newsreading" here:
http://word.mvps.org/Mac/AccessNewsgroups.html

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
F

Fogharty

Hi John...

Well, you've done it again. :^)

I removed all copied of "Normal" except the one in
~/Documents/Microsoft User Data/ folder
and so far, so good.

I'm just re-recording my macros and remaking toolbars since it's
better to start fresh.

Thanks again... I have a couple more issues, but I'll post them as new
questions.
 

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