Word 2004 quits on using return key

[Chris Bailey]

I've posted this problem to this forum before but the suggestion I received
and further attempts to fix the problem have all failed. I have to qualify
this as one of the top five WEIRDEST computer problems I have ever had.

SYMPTOM: When hitting the return key while using Word 2004, there's about a
50% chance Word will unexpectedly quit.

DETAILS: I've got five Macs in a legal office, all running Office 2004 on
Mac OS X 10.3.5 with all the latest patches and updates (except for the
09/07 security update that just came out, which has a bug for Safari so I'm
not implementing that yet). All of them are very basic machines, used for
really nothing more than Word/Excel/Entourage and web browsing.

THE GOOD MACS: Three of my five Macs DO NOT have this problem. Two of them
are G4's -- one is a G4/400 upgraded with a Sonnet 800MHz G4 processor and
the other is a G4/1.0GHz (original native processor). The third is a G3/300
upgraded with a Sonnet 500MHz G4 processor.

THE BAD MACS: These are identical to the G3/300 that is working fine. They
have the same amount of memory, same video card, same keyboard, same mouse
and same software. In fact, these two Macs have *less* software installed on
them than the G4/800 or G4/1.0GHz, so they're less complicated.

THE SHORT VERSION: When the problem first happened, it was only with one of
the Macs. I tried: 1) using Cocktail to run a full permissions repair, 2)
changing the keyboard with another keyboard, 3) replacing the USB extension
cable to the keyboard, 4) using a PCI USB card to replace the built-in USB
ports, 5) swapping the ATI Rage Orion video card for the ATI video card in
the known-good Mac that was the same type as this, 6) erasing the hard drive
and reinstalling EVERYTHING from scratch, 7) running a full hardware
diagnostic suite using TechTool 4.0.2 and 8) resetting the CUDA. Lastly, I
took all the memory from the malfunctioning computer and swapped it with a
fully-functional computer of the same type. Know what happened when I did
this? BOTH computers started having the same problem! I even went so far as
to buy ALL NEW memory for the first computer and it STILL has the same
problem!

I DON'T THINK IT'S THE PROCESSOR UPGRADE. That's the assumption someone else
had on the list. If it was, why would the third G3 upgraded to a G4 be
running perfectly? Or the G4/400 that was upgraded to a G4/800? And why only
does Word have this problem? And -- beyond that -- why only Word 2004? Word
X never had this problem on these computers (of course, they were running OS
X 10.2.8 at that time, so that also was different...).

Below, I've pasted the latest crash log from Word, taken last night while I
tried to just type a simple note in a completely new blank document on this
station. I'm hoping someone at the Mac BU will look at this and give me ANY
CLUE as to what is going on here.

PS: That error reporting system built into Office 2004 -- does it *EVER*
report back to the user if it found a reference to the error message? All it
seems to do is transmit the information blind to Microsoft and never tell me
anything back. That's kind of annoying...



Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
Date/Time: 2004-09-07 23:27:17 -0400
Application Name: Microsoft Word
Application Version: 11.0.0.040408
Module Name: Microsoft_Office_2001Z
Module Version: 11.0.0.040322
Module Offset: 0x0001ed90
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x01035300 in (Microsoft_Office_2001Z + 0x0001ed90)
# 2 0x010352c4 in (Microsoft_Office_2001Z + 0x0001ed54)
# 3 0x0241ce94 in (Microsoft Word + 0x003fd3f4)
# 4 0x023d0e64 in (Microsoft Word + 0x003b13c4)
# 5 0x0216c2a0 in (Microsoft Word + 0x0014c800)
# 6 0x0216b8a0 in (Microsoft Word + 0x0014be00)
# 7 0x0216b7c8 in (Microsoft Word + 0x0014bd28)
# 8 0x0218a630 in (Microsoft Word + 0x0016ab90)
# 9 0x020f3900 in (Microsoft Word + 0x000d3e60)
# 10 0x010207f0 in (Microsoft_Office_2001Z + 0x0000a280)
# 11 0x01020b88 in (Microsoft_Office_2001Z + 0x0000a618)
# 12 0x0105ba18 in (Microsoft_Office_2001Z + 0x000454a8)
# 13 0x0105b948 in (Microsoft_Office_2001Z + 0x000453d8)
# 14 0x0104fe68 in (Microsoft_Office_2001Z + 0x000398f8)
# 15 0x005787e4 in (MCPZ.stb + 0x000083f4)
# 16 0x005786e8 in (MCPZ.stb + 0x000082f8)
# 17 0x927d1fc4 in _DispatchEventToHandlers + 0x0000014C (HIToolbox +
0x00001fc4)
# 18 0x927d2238 in _SendEventToEventTargetInternal + 0x00000170 (HIToolbox
+ 0x00002238)
# 19 0x927d66b8 in _SendEventToEventTargetWithOptions + 0x00000024
(HIToolbox + 0x000066b8)
# 20 0x927e2d50 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEvent
RefPv + 0x000002B4 (HIToolbox + 0x00012d50)
# 21 0x927d2080 in _DispatchEventToHandlers + 0x00000208 (HIToolbox +
0x00002080)
# 22 0x927d2238 in _SendEventToEventTargetInternal + 0x00000170 (HIToolbox
+ 0x00002238)
# 23 0x927e46e0 in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x000146e0)
# 24 0x00592c6c in (MCPZ.stb + 0x0002287c)
# 25 0x020f3588 in (Microsoft Word + 0x000d3ae8)
# 26 0x02020638 in (Microsoft Word + 0x00000b98)
# 27 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0)
# 28 0x020200b4 in (Microsoft Word + 0x00000614)
# 29 0x02b052ec in (Microsoft Word + 0x00ae584c)

PPC Thread State:
srr0: 0x01035300 srr1: 0x0208f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x010352c4 ctr: 0x011d78cc mq:0x00000000
r0: 0x00000048 r1: 0xbfffdbc0 r2: 0x000ce000 r3:0x030969a8
r4: 0x030a4160 r5: 0x00000001 r6: 0x00000002 r7:0x0032f24c
r8: 0xbfffc980 r9: 0x0318d53c r10: 0x00000000 r11:0x0000004c
r12: 0x000cf824 r13: 0x03077254 r14: 0x0317167c r15:0x031731f0
r16: 0x0033f540 r17: 0x00000000 r18: 0x00000000 r19:0x00000001
r20: 0x03073788 r21: 0x03073784 r22: 0x00000002 r23:0x00000000
r24: 0x0317a884 r25: 0x00000000 r26: 0x031710bc r27:0x00000000
r28: 0x030969a8 r29: 0x00000010 r30: 0x000eec0c r31:0x00000000


Thread 1:

# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d388)
# 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x000001d4 r10: 0x1afc681f r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000002a r26: 0x000000a8 r27:0x017774dc
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0


Thread 2:

# 1 0x9004354c in _accept + 0x0000000C (libSystem.B.dylib + 0x0004354c)
# 2 0x01708224 in _FWaitForConnection + 0x00000030 (ShMem + 0x00003224)
# 3 0x00748080 in (MCPCoreZ + 0x00015330)
# 4 0x006a8d3c in (MCPZ.stb + 0x0013894c)
# 5 0x006a8ee8 in (MCPZ.stb + 0x00138af8)
# 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 7 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x9004354c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01708224 ctr: 0x90043540 mq:0x00000000
r0: 0x0000001e r1: 0xf01017b0 r2: 0x00000000 r3:0x00000012
r4: 0xf01017f8 r5: 0xf01017f0 r6: 0xf0101d40 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x017710f8
r12: 0x90043540 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x003e8070 r30: 0xf01018b8 r31:0xf01018b8


Thread 3:

# 1 0x9000d4ec in _recvfrom + 0x0000000C (libSystem.B.dylib + 0x0000d4ec)
# 2 0x017083e0 in _FReceiveMessage + 0x00000084 (ShMem + 0x000033e0)
# 3 0x007481f8 in (MCPCoreZ + 0x000154a8)
# 4 0x006a90e8 in (MCPZ.stb + 0x00138cf8)
# 5 0x006a9260 in (MCPZ.stb + 0x00138e70)
# 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 7 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x9000d4ec srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x017083e0 ctr: 0x9000d4e0 mq:0x00000000
r0: 0x0000001d r1: 0xf01828a0 r2: 0x00000000 r3:0x00000013
r4: 0xf0182b38 r5: 0x00000276 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa00011ac r10: 0x00000911 r11:0xa0003e7c
r12: 0x9000d4e0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0xf0182b38 r30: 0xf0182980 r31:0xf0182980


Thread 4:

# 1 0x90018be8 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00018be8)
# 2 0x9000e788 in __pthread_cond_wait + 0x00000268 (libSystem.B.dylib +
0x0000e788)
# 3 0x90309814 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x00089814)
# 4 0x006a93f4 in (MCPZ.stb + 0x00139004)
# 5 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 6 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 7 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90018be8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000e788 ctr: 0x90018be0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203cc0 r2: 0x06277820 r3:0x00004a07
r4: 0x00004b03 r5: 0x0000003c r6: 0x00000000 r7:0xf0203a80
r8: 0x00000010 r9: 0x00000002 r10: 0xa000a458 r11:0xa0004488
r12: 0x90018be0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0x9fffe548 r27:0xa02808ec
r28: 0x062763d8 r29: 0xa00011ac r30: 0xa00011ac r31:0x9000e548


Thread 5:

# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld + 0x00016334)

PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x07ef6cf0 r2: 0x00000000 r3:0x07ef6d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00006403
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8dff0378
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x07ef6dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x07ef6d90 r25: 0x00000040 r26: 0x00006403 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490


Loaded modules:

0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: PowerPlantZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
5: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
6: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
7: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
8: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
9: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
10: Microsoft Framework DB (11.0.0.040326 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
11: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
12: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
lue
13: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
14: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
15: dyld: /usr/lib/dyld
16: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
17: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
18: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
19: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
20: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
21: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
22: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
23: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA
rbitration
24: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
25: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
26: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
27: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
28: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
29: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
30: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
31: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
32: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
33: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
34: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
35: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
36: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
37: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
38: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
39: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
40: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
41: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
42: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
43: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
44: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
45: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
46: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
47: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
48: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
49: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
50: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
51: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
52: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
53: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
54: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
55: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
56: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
57: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
58: libcups.2.dylib: /usr/lib/libcups.2.dylib
59: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
60: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
61: libz.1.dylib: /usr/lib/libz.1.dylib
62: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
63: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
64: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
65: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
66: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
67: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
68: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
69: libbsm.dylib: /usr/lib/libbsm.dylib

Operating System Information
Operating System: Mac OS X 10.3.5 (Build 7M34)
CPU: G4 (7400), Number: 1, Speed: 498 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1035
Screen: 1280 x 1024, depth = 32, ltbr = 0, 0, 1024, 1280

Microsoft Application Information:
Error Reporting UUID: F1606CA8-F1E6-11D8-B460-000502613D40
Time from launch: 0 hours, 2 minutes, 35 seconds
Total errors on this client: 13

 

[matt neuburg]

THE GOOD MACS: Three of my five Macs DO NOT have this problem. Two of them
are G4's -- one is a G4/400 upgraded with a Sonnet 800MHz G4 processor and
the other is a G4/1.0GHz (original native processor). The third is a G3/300
upgraded with a Sonnet 500MHz G4 processor.

THE BAD MACS: These are identical to the G3/300 that is working fine.

diagnostic suite using TechTool 4.0.2 and 8) resetting the CUDA. Lastly, I
took all the memory from the malfunctioning computer and swapped it with a
fully-functional computer of the same type. Know what happened when I did
this? BOTH computers started having the same problem! I even went so far as
to buy ALL NEW memory for the first computer and it STILL has the same
problem!

I DON'T THINK IT'S THE PROCESSOR UPGRADE.

I think it is, and I think you're just in denial.

Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_INSTRUCTION

That is a very rare and unlikely error. I've NEVER had it on my machines
since the day Mac OS X came out. (And I've crashed a lot of programs a
lot of times, believe you me.) Something is wrong deep at the
machine-language instruction level, and that suggests that the trouble
is the processor. Something is not translating correctly at the
machine-language instruction-set level. So, I am surprised that not more
is going wrong on these machines, and I am surprised that the third
machine isn't failing, but I still think it's the processor upgrade. Or
it's the processor together with memory trouble, as suggested by your
memory-swapping escapade. The fact that it isn't showing up on one
machine just shows how touchy the upgrade or the memory is (or both).

I suggest you get hold of memtest, learn how to use it, and run it for
three passes overnight on all three upgraded machines. I'll bet a dollar
that the memory will fail. But even if it doesn't, I say the problem is
the processor upgrade. Undo the processor upgrade (go back to being a
stock G3/300) on one of the failing machines and see what happens. m.

 

[Chris Bailey]

My original posting shows at the end of this updated note. I found something
interesting since then. I'd noticed that "conventional" error logs -- like
those generated by the system if Safari crashed -- had two lines which
showed "exception" and "codes". However, the Microsoft Error Reporting
system showed only "exception". I felt like perhaps I could get more
information from the built-in error handler, so I found and disabled the
Microsoft system. And after that, neither system crashed for four days in a
row.

I really thought that disabling that system had done the trick, but they
started crashing again today. This time, however, I'm getting my error logs
from the built-in system, which claims the error is different than the
Microsoft handler labels them. It used to call them EXEC_BAD_INSTRUCTION but
now I'm seeing EXC_BAD_ACCESS with a KERN_PROTECTION_FAILURE (log below,
original log at end of this message).

I've not had time to get out to their office and attempt to run mem, but
before I do that I thought I'd post this newer error log to see if it means
anything different to someone on the list.

PS: Anybody heard any rumors lately about a service pack for Office 2004
yet? There's always bugs in any new release... just wondering if a service
pack is near release or a ways off yet...


**********

Host Name: Blair.local
Date/Time: 2004-09-14 10:38:03 -0400
OS Version: 10.3.5 (Build 7M34)
Report Version: 2

Command: Microsoft Word
Path: /Applications/Microsoft Office 2004/Microsoft Word
Version: ??? (???)
PID: 442
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 Microsoft_Office_2001Z 0x01035308 0x1008000 + 0x2d308
1 Microsoft Word 0x0241ce98 0x2008000 + 0x414e98
2 Microsoft Word 0x023d0e68 0x2008000 + 0x3c8e68
3 Microsoft Word 0x0216c2a4 0x2008000 + 0x1642a4
4 Microsoft Word 0x0216b8a4 0x2008000 + 0x1638a4
5 Microsoft Word 0x0216b7cc 0x2008000 + 0x1637cc
6 Microsoft Word 0x0218a634 0x2008000 + 0x182634
7 Microsoft Word 0x020f3904 0x2008000 + 0xeb904
8 Microsoft_Office_2001Z 0x010207f4 0x1008000 + 0x187f4
9 Microsoft_Office_2001Z 0x01020b8c 0x1008000 + 0x18b8c
10 Microsoft_Office_2001Z 0x0105ba1c 0x1008000 + 0x53a1c
11 Microsoft_Office_2001Z 0x0105b94c 0x1008000 + 0x5394c
12 Microsoft_Office_2001Z 0x0104fe6c 0x1008000 + 0x47e6c
13 MCPZ.stb 0x005787e8 0x5609d0 + 0x17e18
14 MCPZ.stb 0x005786ec 0x5609d0 + 0x17d1c
15 com.apple.HIToolbox 0x927d1fc8 DispatchEventToHandlers +
0x150
16 com.apple.HIToolbox 0x927d223c
SendEventToEventTargetInternal + 0x174
17 com.apple.HIToolbox 0x927d66bc
SendEventToEventTargetWithOptions + 0x28
18 com.apple.HIToolbox 0x927e2d54
_Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventR
efPv + 0x2b8
19 com.apple.HIToolbox 0x927d2084 DispatchEventToHandlers +
0x20c
20 com.apple.HIToolbox 0x927d223c
SendEventToEventTargetInternal + 0x174
21 com.apple.HIToolbox 0x927e46e4 SendEventToEventTarget +
0x28
22 MCPZ.stb 0x00592c70 0x5609d0 + 0x322a0
23 Microsoft Word 0x020f358c 0x2008000 + 0xeb58c
24 Microsoft Word 0x0202063c 0x2008000 + 0x1863c
25 Microsoft_Office_2001Z 0x01023434 0x1008000 + 0x1b434
26 Microsoft Word 0x020200b8 0x2008000 + 0x180b8

Thread 1:
0 libSystem.B.dylib 0x90018be8
semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x90309818 MPWaitOnSemaphore + 0xb8
3 MCPZ.stb 0x006a93f8 0x5609d0 + 0x148a28
4 ...ple.CoreServices.CarbonCore 0x903220ec _MP_CFMTaskProc + 0x20
5 ...ple.CoreServices.CarbonCore 0x902c6da4 PrivateMPEntryPoint + 0x4c
6 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x90018be8
semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x90295cc4 MPWaitOnQueue + 0xe0
3 com.apple.DesktopServices 0x90918f44
_ZN13TNodeSyncTask12SyncTaskProcEPv + 0x70
4 ...ple.CoreServices.CarbonCore 0x902c6da4 PrivateMPEntryPoint + 0x4c
5 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x01035308 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x44022224 xer: 0x00000000 lr: 0x010352c4 ctr: 0x011d78cc
r0: 0x00000009 r1: 0xbfffdbc0 r2: 0x000ce000 r3: 0x030969a8
r4: 0x030a4160 r5: 0x00000001 r6: 0x0318df4d r7: 0x00000000
r8: 0x05a40d50 r9: 0x0000000d r10: 0x0000001f r11: 0x0000004c
r12: 0x000cf824 r13: 0x03077254 r14: 0x0317167c r15: 0x031731f0
r16: 0x06ef3140 r17: 0x00000000 r18: 0x00000000 r19: 0x00000001
r20: 0x03073788 r21: 0x03073784 r22: 0x00000002 r23: 0x00000000
r24: 0x0317a884 r25: 0x00000000 r26: 0x031710bc r27: 0x00000000
r28: 0x030969a8 r29: 0x00000010 r30: 0x000eec0c r31: 0x00000000

Binary Images Description:
0x1000 - 0x9fff Microsoft Word /Applications/Microsoft Office
2004/Microsoft Word
0x287000 - 0x2d29b1 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29c0 - 0x2eacad Apple;Carbon;Multimedia PEF binary:
Apple;Carbon;Multimedia
0x2ec1f0 - 0x2edf7b Apple;Carbon;Networking PEF binary:
Apple;Carbon;Networking
0x30f680 - 0x30f732 CFMPriv_CoreFoundation PEF binary:
CFMPriv_CoreFoundation
0x30f940 - 0x30f9f5 CFMPriv_DVComponentGlue PEF binary:
CFMPriv_DVComponentGlue
0x311ca0 - 0x311d43 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x311e20 - 0x311e97 CFMPriv_System PEF binary: CFMPriv_System
0x312110 - 0x3121e0 CFMPriv_CarbonSound PEF binary:
CFMPriv_CarbonSound
0x312250 - 0x312323 CFMPriv_CommonPanels PEF binary:
CFMPriv_CommonPanels
0x3123f0 - 0x3124ab CFMPriv_Help PEF binary: CFMPriv_Help
0x3124b0 - 0x31257a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x3125f0 - 0x3126c6 CFMPriv_HTMLRendering PEF binary:
CFMPriv_HTMLRendering
0x312740 - 0x312813 CFMPriv_ImageCapture PEF binary:
CFMPriv_ImageCapture
0x3128a0 - 0x312985 CFMPriv_NavigationServices PEF binary:
CFMPriv_NavigationServices
0x312a00 - 0x312ad6 CFMPriv_OpenScripting•MacBLib PEF binary:
CFMPriv_OpenScripting•MacBLib
0x312bb0 - 0x312c6e CFMPriv_Print PEF binary: CFMPriv_Print
0x312c90 - 0x312d5d CFMPriv_SecurityHI PEF binary:
CFMPriv_SecurityHI
0x312de0 - 0x312ec2 CFMPriv_SpeechRecognition PEF binary:
CFMPriv_SpeechRecognition
0x312f40 - 0x313013 CFMPriv_CarbonCore PEF binary:
CFMPriv_CarbonCore
0x313090 - 0x313163 CFMPriv_OSServices PEF binary:
CFMPriv_OSServices
0x313240 - 0x313302 CFMPriv_AE PEF binary: CFMPriv_AE
0x313310 - 0x3133d5 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x313450 - 0x313527 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x3135b0 - 0x313693 CFMPriv_FindByContent PEF binary:
CFMPriv_FindByContent
0x313710 - 0x3137ea CFMPriv_HIServices PEF binary:
CFMPriv_HIServices
0x313860 - 0x313940 CFMPriv_LangAnalysis PEF binary:
CFMPriv_LangAnalysis
0x3139d0 - 0x313ab6 CFMPriv_LaunchServices PEF binary:
CFMPriv_LaunchServices
0x313b90 - 0x313c67 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x313c70 - 0x313d32 CFMPriv_QD PEF binary: CFMPriv_QD
0x313e30 - 0x313f19 CFMPriv_SpeechSynthesis PEF binary:
CFMPriv_SpeechSynthesis
0x405000 - 0x43c811 MicrosoftLSLibZ PEF binary: MicrosoftLSLibZ
0x46b620 - 0x55d776 PowerPlantZ PEF binary: PowerPlantZ
0x55d780 - 0x5609c8 MCP RuntimeZ.DLL PEF binary: MCP RuntimeZ.DLL
0x5609d0 - 0x72a14a MCPZ.stb PEF binary: MCPZ.stb
0x72a150 - 0x772d91 MCPCoreZ PEF binary: MCPCoreZ
0x1008000 - 0x1214c5b Microsoft_Office_2001Z PEF binary:
Microsoft_Office_2001Z
0x1705000 - 0x176efff com.microsoft.shmem.bundle 040322 (11.0.0)
/Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x2008000 - 0x304eafb Microsoft Word PEF binary: Microsoft Word
0x6092000 - 0x6171daa Microsoft OLE X PEF binary: Microsoft OLE X
0x702f000 - 0x702ffff com.apple.URLMount.AFPPlugin 1.1.2
/System/Library/Filesystems/URLMount/afp.URLMounter/Contents/MacOS/afp
0x7036000 - 0x7048aa2 English Spelling PEF binary: English Spelling
0x7049000 - 0x7049fff com.apple.URLMount.AFPGeneralUI 1.1.2
/System/Library/Filesystems/URLMount/afp.URLMounter/Contents/Resources/AFPGe
neralUI.bundle/Contents/MacOS/AFPGeneralUI
0x7646000 - 0x764ba20 oanlsZ PEF binary: oanlsZ
0x76d6830 - 0x76f0998 oacoreZ PEF binary: oacoreZ
0x79e6f80 - 0x7ac1de1 Microsoft Framework DB PEF binary: Microsoft
Framework DB
0x844a0000 - 0x844a9fff libz.1.1.3.dylib /usr/lib/libz.1.1.3.dylib
0x87ad0000 - 0x87b0bfff com.apple.AppleShareClientCore 1.3.2
/System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleSh
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0x89c30000 - 0x89c4cfff com.apple.AppleShareClient 1.3.2
/System/Library/Frameworks/AppleShareClient.framework/Versions/A/AppleShareC
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0x8be30000 - 0x8be31fff DVComponentGlue
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
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0x8df60000 - 0x8df76fff libJapaneseConverter.dylib
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90122fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90190000 - 0x9023dfff com.apple.CoreFoundation 6.3.5 (299.32)
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
0x90280000 - 0x904f9fff com.apple.CoreServices.CarbonCore 10.3.5
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
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0x90570000 - 0x905dffff com.apple.framework.IOKit 1.3.5 (???)
/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???)
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.3
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA
rbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
0x90910000 - 0x90983fff com.apple.DesktopServices 1.2.2
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
0x90c10000 - 0x90c1afff com.apple.framework.AppleTalk 1.2.0 (???)
/System/Library/Frameworks/AppleTalk.framework/Versions/A/AppleTalk
0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???)
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x910b0000 - 0x91101fff com.apple.bom 1.2.5 (63.2)
/System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x91200000 - 0x91203fff com.apple.URLMount 2.1
/System/Library/PrivateFrameworks/URLMount.framework/URLMount
0x912a0000 - 0x912bdfff com.apple.audio.SoundManager 3.8
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91320000 - 0x913defff ColorSync
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
0x91460000 - 0x91473fff com.apple.speech.synthesis.framework 3.2
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x914a0000 - 0x91509fff com.apple.htmlrendering 1.1.2
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
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0x91560000 - 0x91619fff com.apple.QD 3.4.65 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
0x91670000 - 0x916a8fff com.apple.AE 1.4
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore 3.3
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
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0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.5
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
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0x91890000 - 0x9189cfff com.apple.help 1.0.1
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
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0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
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0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
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0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90)
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0x919c0000 - 0x91a33fff com.apple.NavigationServices 3.3.2
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0x91ab0000 - 0x91ac4fff libCGATS.A.dylib
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0x91ae0000 - 0x91aebfff libCSync.A.dylib
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0x920c0000 - 0x922a7fff com.apple.security 2.4 (177)
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0x927d0000 - 0x92b54fff com.apple.HIToolbox 1.3.4 (???)
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0x935d0000 - 0x938a8fff com.apple.CoreGraphics 1.203.26 (???)
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/usr/lib/system/libmathCommon.A.dylib
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0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
0x94b20000 - 0x94badfff com.apple.ink.framework 101.1.3 (55.10)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
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0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib
/usr/lib/libcrypto.0.9.7.dylib
0x96b40000 - 0x96b6efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96bf0000 - 0x96c7ffff ATS
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
0x97510000 - 0x97518fff libbsm.dylib /usr/lib/libbsm.dylib

**********