Word 2008 constantly crashes

S

Sigurdson

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Word 2008 (updated version) constantly but, at least to me, randomly crashes for certain documents. Below is a description of the crashes. Help!

Date/Time: 2008-03-27 12:56:22 +0100
OS Version: 10.5.2 (Build 9C7010)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.0.1 (12.0.1)
Build Version: 0
Project Name: (null)
Source Version: 80305
Parent: launchd [78]

PID: 302
Event: hang
Time: 7.07s
Steps: 40

Process: Microsoft Word [302]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
01576000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
01844000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
018d8000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
01922000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
019d9000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
01a6a000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01aa2000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01ab1000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01d4d000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
01d94000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
025ba000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
027c9000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
03a0b000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
03a29000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
03f58000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
04f95000 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
19917000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
1abd5000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
1c5dc000 /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
2005a000 /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
21999000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
219c3000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libFontStreams.A.dylib
260
 
C

CyberTaz

Unfortunately all that error report stuff may mean something to an Apple
developer but it's as much gibberish to most of us as it [probably] is to
you:) We're *users* for the most part, not programmers or technicians.

What we need to know is:

Does the problem occur repeatedly with the same documents or does it
"randomly" happen with a variety of different docs? What is the source of
the files - did you create them? This version or an older version? Or did
they come from another user? Which version created them? How did they come
to you - USB stick, email attachment, network...?

*When* does it happen - on opening the file, while working in the file after
it's been opened, when you save it, when you close it?

What do the files contain other than plain text?

Did this behavior exist from initial installation of Office 2008 or is it a
more recent development? If a new development, what else may have changed
around the same time? Even if it doesn't seem related it could be pivotal.

The more accurate & descriptive you can be the more likely someone will be
able to offer meaningful suggestions:)

Regards |:>)
Bob Jones
[MVP] Office:Mac



Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Word 2008 (updated version) constantly but, at least to me, randomly crashes
for certain documents. Below is a description of the crashes. Help!

Date/Time: 2008-03-27 12:56:22 +0100
OS Version: 10.5.2 (Build 9C7010)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
Version: 12.0.1 (12.0.1)
Build Version: 0
Project Name: (null)
Source Version: 80305
Parent: launchd [78]

PID: 302
Event: hang
Time: 7.07s
Steps: 40

Process: Microsoft Word [302]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
01576000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versi
ons/12/MicrosoftComponentPlugin
01844000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
018d8000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdU
rlMoniker
01922000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Micro
softOLE
019d9000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Version
s/12/MicrosoftOLEAutomation
01a6a000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01aa2000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01ab1000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01d4d000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/Pow
erPlantCore
01d94000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/Mi
crosoftOffice
025ba000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPl
ant
027c9000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeAr>
t
03a0b000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Micr
osoftOleo
03a29000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
03f58000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/
12/MicrosoftChartPlugin
04f95000
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
19917000
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
1abd5000
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ATS.framework/Versions/A/Resources/ATSHI.dylib
1c5dc000
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
2005a000
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
21999000
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
219c3000
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/CoreGraphics.framework/Versions/A/Resources/libFontStreams.A.dylib
260
Click to expand...
 
S

Sigurdson

Thanks for your reply. Here are my answers to your question:

The problem occurs with the same documents again and again. It does not matter if I copy the text to a new document. I created the documents. Some of them were created in Word 2003 (or is it 2004?) for Mac, some on Word 2008. It happens when I have been working on the file for a while.

The files contain nothing except plain text and footnotes. The problem does not occur when I use the older version of Word (as I have to, as I need to get some work done).

The problem occured with some file from the initial installation of Word 2008, disappeared, I thought, but came back with a vengeance yesterday. I update my OS (10.5.2 at the moment) continually when updates appear, as well as MS Office.

Regards, Ola
 
J

John McGhie

This is "Document Corruption". Chances are, it's the footnotes (one or more
of them) that are corrupt.

"Copying the text into a new document" will not fix it. But a "Maggie"
might...

1) Create a new blank document

2) Carefully select all of the text in the bad document EXCEPT the last
paragraph mark

3) Copy it.

4) Paste in the new document.

5) Save under a new file name and close all, then re-open.

This technique for de-corrupting is known as "Doing a 'Maggie'", after
Margaret Secara from the Word PC-L mailing list who first publicised the
technique.

Hope this helps


Thanks for your reply. Here are my answers to your question:

The problem occurs with the same documents again and again. It does not matter
if I copy the text to a new document. I created the documents. Some of them
were created in Word 2003 (or is it 2004?) for Mac, some on Word 2008. It
happens when I have been working on the file for a while.

The files contain nothing except plain text and footnotes. The problem does
not occur when I use the older version of Word (as I have to, as I need to get
some work done).

The problem occured with some file from the initial installation of Word 2008,
disappeared, I thought, but came back with a vengeance yesterday. I update my
OS (10.5.2 at the moment) continually when updates appear, as well as MS
Office.

Regards, Ola
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]
 
M

Macs_in_Huntley

Word 2008 and Office 2008 are simply becoming too frustrating to use. Office 2004 was much better with very few problems.

With Word, it crashes EVERY time I do a "Save" to back up changes but the initial document document creation "Save" is OK. It makes no difference if the text is 100% new or copied and pasted into the file. Sometimes Word will recover the wiped out text but not always.

Using "Save As" works but adds extra steps. Now I copy everything and paste it into a working file in TextEdit as a backup--again an extra step to be safe. This is NOT productive and I use Word for work documents.

If the next update from Microsoft does not fix these problems, I'll go back to Office 2004. Its sad since the MacBook is great and I wanted new versions of all my software.

I am using an Intel MacBook running 10.5. I tried using the Office 2008 update from Mactopia and it only made things less stable. Stability is KEY to software success and it is lacking in Office 2008.

I backed up essential files, wiped my hard drive and reinstalled everything and that did not help.
 
J

John McGhie

Make sure you send your feedback through to Microsoft. Use Help>Send
Feedback from any application and copy your post in.

Microsoft will not read it in here.

Cheers


Word 2008 and Office 2008 are simply becoming too frustrating to use. Office
2004 was much better with very few problems.

With Word, it crashes EVERY time I do a "Save" to back up changes but the
initial document document creation "Save" is OK. It makes no difference if the
text is 100% new or copied and pasted into the file. Sometimes Word will
recover the wiped out text but not always.

Using "Save As" works but adds extra steps. Now I copy everything and paste it
into a working file in TextEdit as a backup--again an extra step to be safe.
This is NOT productive and I use Word for work documents.

If the next update from Microsoft does not fix these problems, I'll go back to
Office 2004. Its sad since the MacBook is great and I wanted new versions of
all my software.

I am using an Intel MacBook running 10.5. I tried using the Office 2008 update
from Mactopia and it only made things less stable. Stability is KEY to
software success and it is lacking in Office 2008.

I backed up essential files, wiped my hard drive and reinstalled everything
and that did not help.
Click to expand...

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]
 

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