Word Attachments

[tate_alec]

Can someone help.
My boss is having trouble opening word attachments in outlook 2003 from a
one or two different people.
What happens is, the word doco atachement opens for about a second before
closing itself.
This doesn't appear to be happening with attachments from other people and I
can't seem to find an answer anywhere else on the web.

 

[Roady [MVP]]

Is there anything logged to the Event Viewer?
Does he/she open the attachment directly from within Outlook without saving
the message first? Clear the Outlook temp folder and try again;
http://www.howto-outlook.com/faq/securetemp.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[tate_alec]

Thanks for your help, but as it turns out you should never trust the users to
tell you the correct info.
He was in fact running with Office 2000 and after runnign a detect and
repair all was good.
Not too sure exactly what was causing the problem.

Thanks again

Is there anything logged to the Event Viewer?
Does he/she open the attachment directly from within Outlook without saving
the message first? Clear the Outlook temp folder and try again;
http://www.howto-outlook.com/faq/securetemp.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

Can someone help.
My boss is having trouble opening word attachments in outlook 2003 from a
one or two different people.
What happens is, the word doco atachement opens for about a second before
closing itself.
This doesn't appear to be happening with attachments from other people and
I
can't seem to find an answer anywhere else on the web.