Word couldn’t send mail because

[Charles in Toronto]

I am using outlook 2000 sp3. I needed to defragment my .PST file and the only
way I could do it was to make a copy of it to another drive and defrag. I
then deleted the original .PST file and copied the new defragmented version
back to the original location. Since that time OUTLOOK worked fine except
that the extend.dat file was not accessable, so I deleted that and replaced
it with an identical saved version.

The problem I have is that I cannot send emails from any other OFFICE
programs.

When I try to send an email as attachment from WORD 2002 SP3, OUTLOOK
responds with a message:

“The operation failed due to network or other communication problems. Check
your connections and try again.â€

Then a second message comes up:
“Word couldn’t send mail because of MAPI failure: “Unspecified errorâ€

Here's what happens from Excel 2002 SP3:

“The operation failed due to network or other communication problems. Check
your connections and try again.â€

Then a second message comes up:

“General mail failure. Quit Microsoft Excel, retart the mail system, and try
againâ€

When I try to send an email as an attachment from CorelDraw, I get the same
"operation failed message"

Any suggestions would be appreciated.

I tried re-registering word by running RUN winword /r but it didn't make any
difference.

Thanks for your help.

Charles

 

[William Lefkovics [MVP]]

Outlook 2000 and Word/Excel 2002?

How do you defrag a .pst file?

 

[Charles in Toronto]

I didn't defrag the .pst file. Here's what I meant to say:

The original .pst was fragmented badly and defrag wouldn't defrag it on
drive c:. So I copied the .pst file to drive e: which had lots of empty space
and the copied file had no fragmentation. I then deleted the original
fragmented .pst file on drive c: and defragmented drive c: again. After drive
c: was clean, I copied the .pst file from drive e: back to its original
directory on drive c:

Hope this explains it better. Anyone have any help on why I can't send
emails from within microsoft office and other programs anymore?

 

[Brian Tillman]

The original .pst was fragmented badly and defrag wouldn't defrag it
on drive c:. So I copied the .pst file to drive e: which had lots of
empty space and the copied file had no fragmentation. I then deleted
the original fragmented .pst file on drive c: and defragmented drive
c: again. After drive c: was clean, I copied the .pst file from drive
e: back to its original directory on drive c:

This is an excellent way to corrupt your mail profile. Are you using
Outlook 2000 in Internet Mail Only or Corporate/Workgroup mode? Help>About
will tell you.

Since that time OUTLOOK worked fine except
that the extend.dat file was not accessable, so I deleted that and
replaced
it with an identical saved version.

There is usually little reason to restore the extend.dat file because
Outlook will recreate it automatically if it doesn't exist.

 

[Charles in Toronto]

Hi Brian,
Thanks for taking the time to respond and offering to help. I guess I should
have come to this group to find another way to defrag the .pst file that
refused to be defragged.

Anyway, the extend.dat file did not get automatically recreated for some
reason. I thought that perhaps that's why the emailing wasn't working. Oh
well, guess I was wrong.

I'm using a standalone version of Outlook 2002 SP3. I'm not using
corporate/workgroup mode. (there is nothing indicating this in help/about).

I hope you'll be able to help me.

Thanks,
Charles

 

[Brian Tillman]

Thanks for taking the time to respond and offering to help. I guess I
should have come to this group to find another way to defrag the .pst
file that refused to be defragged.

Compacting the PST should reallocate it at a smaller size, if it can be.
The main problem with your approach is the replacing of one PST with another
of the same name. Mail profiles don't often survive that.

I'm using a standalone version of Outlook 2002 SP3. I'm not using
corporate/workgroup mode. (there is nothing indicating this in
help/about).

Your original message said:

 

[Charles in Toronto]

I'm not exactly sure what a mail profile is, but my outlook seems to be
working for emailing. It's everything else that is problematic like the links
to outside applications. I also noticed just now that if I try to print
directly from an email, I get a "A Runtime Error has occurred. Do you wish to
Debug? Line 1343 Error: Unspecified error."

Anyway, by doing something that seemed quite logical, I seem to have
triggered these problem. Is there anything I can do to fix it? Or just live
with it. Do I have to reinstall outlook? Based on what your saying, it's not
a problem with outlook, but with the .pst file and reinstalling shouldn't
make a difference.

Charles

 

[Brian Tillman]

Anyway, by doing something that seemed quite logical, I seem to have
triggered these problem. Is there anything I can do to fix it? Or
just live with it. Do I have to reinstall outlook? Based on what your
saying, it's not a problem with outlook, but with the .pst file and
reinstalling shouldn't make a difference.

Reinstalling isn't likely to fix the problem (although it may) and if it is
a PST problem, reinstalling CAN'T fix it. However, try creating a new mail
profile
(http://www.howto-outlook.com/faq/newprofile.htm) and if that doesn't help,
try Help>Detect and Repair from any Office application.