Word files not opening

[bilbo323]

After erasing something, I have a problem with Word (and Excel). When I go
to open an existing file, I get the message "File not available" and it won't
open. I was able to import a file (the same one I was trying to open before)
and work with it. But after saving it both to My Documents and elsewhere, I
could not open again and the same message came up. When I close Word, I get
a message that "File Nomal already exists, do you want to replace it."
Whether I say no or yes, the same question comes up every time I close Word.
I think a file is missing. I have done the reloading of Office and detect
and repair on Word, but this did not help. I have Windows XP, Office 2000.
Anyone have any idea what is wrong and how to fix it. Other programs like
Outlook, Frontpage, Quickbooks are all working ok.
Thanks

 

[Graham Mayor]

Do you have Acrobat 7? It's add-in causes a few problems. Either remove the
add-in, or use the Plan C method at
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm to load it only
when required.

If you have Norton AV, uncheck its office plug-in.

See also http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm and attend
to the problems described in
http://www.gmayor.com/what_to_do_when_word_crashes.htm

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Graham Mayor - Word MVP


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[Suzanne S. Barnhill]

If you are running Norton AntiVirus, disable its Office Plug-in. See the
appropriate article:

“OFF: Cannot Open Office Documents or Cannot Edit Inserted Objects After You
Install Office XP Service Pack 2 or Office 2000 Service Pack 3â€
http://support.microsoft.com/?kbid=328613

“You receive a "File is not available" error message when you try to open an
Office 2003 documentâ€
http://support.microsoft.com/?kbid=835404