Word saving on exit when not asked

[lankey]

Windows XP, Word XP

A user has noticed that her word is automatically saving documents on exit,
even though she hasnt requested the save. This is causing problems with
documents that are changed but that are not required to be saved with the
changes. This only occurs when closing with the document 'x', but not when
using the program 'x'.

There are two macros in the normal template, an auto_close macro and an
autoexit.main, but these are not editable or deletable so i guess they are
system created. Starting word in safe mode removes the 'autosaving' on exit
problem.

I have just noticed that i have these two macros on my machine as well so i
guess i'm affected too.

 

[Suzanne S. Barnhill]

The macros are undoubtedly coming from a protected add-in (or a protected
module in Normal.dot). In Tools | Macro | Macros, change the "Macros in"
setting to isolate the offending macros and find out which template/add-in
they're coming from. Then take the appropriate measures.

 

[lankey]

I've checked the macros but nothing that would indicate any saving on exit is
there, apart from the system created ones. But the issue seems to be
connected with Act!. Using word on its own doesnt cause the problem, but if
i open a word document from within Act! then create a new document, the new
document will not close without saving it (the only way out of it is to close
Word altogether). I've contacted Act! support who have tried this on their
system but it is not happening; they're on Windows 2000, with Word XP,
whereas i'm on Windows XP). They suggested updating Act! with the latest
updates and doing a Detect & Repair of Office to see if this solved the
problem, but it didnt. So they will use the same set up as i've got on
another machine to see if they can replicate the problem.

 

[lankey]

Act! support have contacted me; they cannot replicate this issue using the
same configuration, and say it has to be a problem with Office and 3rd party
program access by Act! (they have not had any other calls of a similar
nature). So.... i'm back to square one.

 

[Graham Mayor]

If the Word program works correctly without the add-in, but not with it,
then it is the add-in (or a conflict with other add-ins) that's the problem.
However, checkout the debugging suggestions at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm and see also
http://www.gmayor.com/what_to_do_when_word_crashes.htm

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Graham Mayor - Word MVP


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