word will not open any documents

[tommac27]

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.

 

[Suzanne S. Barnhill]

If you are using Norton AntiVirus (or a similar Symantec product), disable
its Office Plug-in.

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs with
the Norton AntiVirus Office plug-in" for more info.

 

[tommac27]

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom

 

[tommac27]

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom

 

[CGS]

Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom

 

[CGS]

: I have the same problem. I have Norton Corporate from my
company installed. I cannot find anywhere the Office Plug In. What do I do?
Thanks,
Chris

 

[Graham Mayor]

The corporate version doesn't have the plug-in

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"


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Graham Mayor - Word MVP


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