Word won't even open!

[CommMajor]

Hello helpful people! About 3 hours ago I tried to open a saved Word doc
that I had e-mailed to myself from another computer. It wouldn't open and
now Word won't open at all! It completely freezes my computer. Any
suggestions? I did recently update. Also, I usually get an error message
when my computer is trying to shut down that the program "CcApp" won't close.
Does that have something to do with it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Graham Mayor]

Your problems - both of them - can be laid at the door of Norton AV - see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still using Norton AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages. Save to the hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[CommMajor]

Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

 

[Suzanne S. Barnhill]

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

 

[CommMajor]

What is a systray icon? And choose what option?

 

[JoAnn Paules [MVP]]

Your System Tray is in the lower right corner of your screen (you probably
see your clock and one or two other icons). If you see a <<, click on it.
Now place your cursor on each of the icons and wait until you get a little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's directions
from Step 2.

 

[CommMajor]

Thank you both so much! Hopefully this will work. Other wise, I don't know
what to do! Any ideas?

Your System Tray is in the lower right corner of your screen (you probably
see your clock and one or two other icons). If you see a <<, click on it.
Now place your cursor on each of the icons and wait until you get a little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]

What is a systray icon? And choose what option?

 

[JoAnn Paules [MVP]]

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]

Thank you both so much! Hopefully this will work. Other wise, I don't
know
what to do! Any ideas?

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click on it.
Now place your cursor on each of the icons and wait until you get a
little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]

What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages. Save to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open a saved
Word
doc that I had e-mailed to myself from another computer. It
wouldn't
open and now Word won't open at all! It completely freezes my
computer. Any suggestions? I did recently update. Also, I
usually
get an error message when my computer is trying to shut down
that
the
program "CcApp" won't close. Does that have something to do with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[CommMajor]

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it takes
a long time to open. What could be wrong with it?

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]

Thank you both so much! Hopefully this will work. Other wise, I don't
know
what to do! Any ideas?

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click on it.
Now place your cursor on each of the icons and wait until you get a
little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages. Save to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open a saved
Word
doc that I had e-mailed to myself from another computer. It
wouldn't
open and now Word won't open at all! It completely freezes my
computer. Any suggestions? I did recently update. Also, I
usually
get an error message when my computer is trying to shut down
that
the
program "CcApp" won't close. Does that have something to do with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Suzanne S. Barnhill]

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it takes
a long time to open. What could be wrong with it?

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]

Thank you both so much! Hopefully this will work. Other wise, I don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click on it.
Now place your cursor on each of the icons and wait until you get a
little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages. Save to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open a saved
Word
doc that I had e-mailed to myself from another computer. It
wouldn't
open and now Word won't open at all! It completely freezes my
computer. Any suggestions? I did recently update. Also, I
usually
get an error message when my computer is trying to shut down
that
the
program "CcApp" won't close. Does that have something to do with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[CommMajor]

Yes, that's a very helpful article, but unfortunetly I have already been
recomended that site and have worked through all the steps that apply to the
problem without success. Thanks for tryin'. Any other ideas or articles?

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it takes
a long time to open. What could be wrong with it?

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise, I don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click on it.
Now place your cursor on each of the icons and wait until you get a
little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages. Save to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open a saved
Word
doc that I had e-mailed to myself from another computer. It
wouldn't
open and now Word won't open at all! It completely freezes my
computer. Any suggestions? I did recently update. Also, I
usually
get an error message when my computer is trying to shut down
that
the
program "CcApp" won't close. Does that have something to do with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Charles Kenyon]

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already been
recomended that site and have worked through all the steps that apply to
the
problem without success. Thanks for tryin'. Any other ideas or articles?

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise, I don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click
on it.
Now place your cursor on each of the icons and wait until you get
a
little
pop-up that tells you what the icon is. When you find Norton Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

message
Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages.
Save to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open
a saved
Word
doc that I had e-mailed to myself from another computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to shut
down
that
the
program "CcApp" won't close. Does that have something to
do with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[hpinky]

Thanks to Suzanne and Joann from hpinky. I had this problem and was able to
resolve it with the postings you made, along with the referencing of the
support web pages. I can go to sleep now with a piece of mind. Once again,
thanks a million and have a wonderful holiday season.

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already been
recomended that site and have worked through all the steps that apply to
the
problem without success. Thanks for tryin'. Any other ideas or articles?

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise, I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click
on
it.
Now place your cursor on each of the icons and wait until you get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

message
Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open
a
saved
Word
doc that I had e-mailed to myself from another computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to shut
down
that
the
program "CcApp" won't close. Does that have something to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[CommMajor]

Ok, in that article it says to rename "normal.dot" with Word closed. How am
I supposed to do that?

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already been
recomended that site and have worked through all the steps that apply to
the
problem without success. Thanks for tryin'. Any other ideas or articles?

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise, I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click
on
it.
Now place your cursor on each of the icons and wait until you get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

message
Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open
a
saved
Word
doc that I had e-mailed to myself from another computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to shut
down
that
the
program "CcApp" won't close. Does that have something to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm for
instructions on finding Normal.dot.

Ok, in that article it says to rename "normal.dot" with Word closed. How am
I supposed to do that?

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already been
recomended that site and have worked through all the steps that apply to
the
problem without success. Thanks for tryin'. Any other ideas or articles?



:

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise, I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen (you
probably
see your clock and one or two other icons). If you see a <<, click
on
it.
Now place your cursor on each of the icons and wait until you get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

message
Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to open
a
saved
Word
doc that I had e-mailed to myself from another computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to shut
down
that
the
program "CcApp" won't close. Does that have something to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Charles Kenyon]

Find normal.dot using Windows Explorer (the F3 key). Rename it.
You may have to change your Windows Folder View options to let you see
hidden and system files.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Ok, in that article it says to rename "normal.dot" with Word closed. How
am
I supposed to do that?

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already
been
recomended that site and have worked through all the steps that apply
to
the
problem without success. Thanks for tryin'. Any other ideas or
articles?



:

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation disk
and
reinstall it. It still won't close w/o saying there's an error and
it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise,
I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen
(you
probably
see your clock and one or two other icons). If you see a <<,
click
on
it.
Now place your cursor on each of the icons and wait until you
get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon
and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on
the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to
the
newsgroup
so
all may benefit.

message
Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door
of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are
still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to
open
a
saved
Word
doc that I had e-mailed to myself from another
computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to
shut
down
that
the
program "CcApp" won't close. Does that have something
to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[CommMajor]

I still can't find the "normal.dot" template, document, whatever it is. I
changed the folder view thingy and everything. So, I don't know what to do!

Find normal.dot using Windows Explorer (the F3 key). Rename it.
You may have to change your Windows Folder View options to let you see
hidden and system files.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Ok, in that article it says to rename "normal.dot" with Word closed. How
am
I supposed to do that?

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already
been
recomended that site and have worked through all the steps that apply
to
the
problem without success. Thanks for tryin'. Any other ideas or
articles?



:

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation disk
and
reinstall it. It still won't close w/o saying there's an error and
it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thank you both so much! Hopefully this will work. Other wise,
I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen
(you
probably
see your clock and one or two other icons). If you see a <<,
click
on
it.
Now place your cursor on each of the icons and wait until you
get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon
and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on
the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to
the
newsgroup
so
all may benefit.

message
Where is the "Office plug-in" that you are talking about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the door
of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are
still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to
open
a
saved
Word
doc that I had e-mailed to myself from another
computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to
shut
down
that
the
program "CcApp" won't close. Does that have something
to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Charles Kenyon]

Did you go to the page that Suzanne gave you which has much more extensive
methods?
Normal.dot is there if you have used Word.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

I still can't find the "normal.dot" template, document, whatever it is. I
changed the folder view thingy and everything. So, I don't know what to
do!

Find normal.dot using Windows Explorer (the F3 key). Rename it.
You may have to change your Windows Folder View options to let you see
hidden and system files.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Ok, in that article it says to rename "normal.dot" with Word closed.
How
am
I supposed to do that?

:

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already
been
recomended that site and have worked through all the steps that
apply
to
the
problem without success. Thanks for tryin'. Any other ideas or
articles?



:

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation
disk
and
reinstall it. It still won't close w/o saying there's an error
and
it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Thank you both so much! Hopefully this will work. Other
wise,
I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen
(you
probably
see your clock and one or two other icons). If you see a <<,
click
on
it.
Now place your cursor on each of the icons and wait until
you
get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with
Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon
and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on
the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups
to
the
newsgroup
so
all may benefit.

in
message
Where is the "Office plug-in" that you are talking
about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the
door
of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are
still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail
messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to
open
a
saved
Word
doc that I had e-mailed to myself from another
computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to
shut
down
that
the
program "CcApp" won't close. Does that have
something
to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[CommMajor]

Yes, I have done everything that article suggests, but I can't find the
"normal.dot" file. I even unistalled and reinstalled Word and it's still
messed up! It's so annoying and I can't really do anything productive
without Word freezing! Help!

Did you go to the page that Suzanne gave you which has much more extensive
methods?
Normal.dot is there if you have used Word.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

I still can't find the "normal.dot" template, document, whatever it is. I
changed the folder view thingy and everything. So, I don't know what to
do!

Find normal.dot using Windows Explorer (the F3 key). Rename it.
You may have to change your Windows Folder View options to let you see
hidden and system files.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Ok, in that article it says to rename "normal.dot" with Word closed.
How
am
I supposed to do that?

:

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Yes, that's a very helpful article, but unfortunetly I have already
been
recomended that site and have worked through all the steps that
apply
to
the
problem without success. Thanks for tryin'. Any other ideas or
articles?



:

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Ok, so Word kind of works now. I had to find the installation
disk
and
reinstall it. It still won't close w/o saying there's an error
and
it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Thank you both so much! Hopefully this will work. Other
wise,
I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your screen
(you
probably
see your clock and one or two other icons). If you see a <<,
click
on
it.
Now place your cursor on each of the icons and wait until
you
get
a
little
pop-up that tells you what the icon is. When you find Norton
Anti-virus,
click (or double click) on that icon. Then start with
Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon
and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on
the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups
to
the
newsgroup
so
all may benefit.

in
message
Where is the "Office plug-in" that you are talking
about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the
door
of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are
still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail
messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to
open
a
saved
Word
doc that I had e-mailed to myself from another
computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to
shut
down
that
the
program "CcApp" won't close. Does that have
something
to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson

 

[Graham Mayor]

Uninstalling and Re-installing does not affect normal.dot (and a host of
other personalisations). Normal.dot is a hidden file in the folder set at
tools > options > file locations > user templates. In order to find it you
will have to set Windows Explorer to display hidden files - in that
application Tools > folder options > view - check 'show hidden files and
folders' and uncheck 'hide extensions for known file types'.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, I have done everything that article suggests, but I can't find
the "normal.dot" file. I even unistalled and reinstalled Word and
it's still messed up! It's so annoying and I can't really do
anything productive without Word freezing! Help!

Did you go to the page that Suzanne gave you which has much more
extensive methods?
Normal.dot is there if you have used Word.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

I still can't find the "normal.dot" template, document, whatever it
is. I changed the folder view thingy and everything. So, I don't
know what to do!

:

Find normal.dot using Windows Explorer (the F3 key). Rename it.
You may have to change your Windows Folder View options to let you
see hidden and system files.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version
of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Ok, in that article it says to rename "normal.dot" with Word
closed. How
am
I supposed to do that?

:

I would suggest trying the steps that don't apply, then.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented
version of Microsoft's Legal Users' Guide)
http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is
awesome! --------- --------- --------- --------- ---------
---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

message
Yes, that's a very helpful article, but unfortunetly I have
already been
recomended that site and have worked through all the steps that
apply
to
the
problem without success. Thanks for tryin'. Any other ideas or
articles?



:

Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

message
Ok, so Word kind of works now. I had to find the installation
disk
and
reinstall it. It still won't close w/o saying there's an
error and
it
takes
a long time to open. What could be wrong with it?

:

One step at a time, dear, one step at a time.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
Thank you both so much! Hopefully this will work. Other
wise,
I
don't
know
what to do! Any ideas?

:

Your System Tray is in the lower right corner of your
screen (you
probably
see your clock and one or two other icons). If you see a
<<, click
on
it.
Now place your cursor on each of the icons and wait until
you
get
a
little
pop-up that tells you what the icon is. When you find
Norton Anti-virus, click (or double click) on that icon.
Then start with Suzanne's
directions
from Step 2.

--

JoAnn Paules
MVP Microsoft [Publisher]



message
What is a systray icon? And choose what option?


:

1. Open Norton AntiVirus (right-click on the Systray icon
and
choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on
the
left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups
to
the
newsgroup
so
all may benefit.

in
message
Where is the "Office plug-in" that you are talking
about?

Thanks for that article, too!

:

Your problems - both of them - can be laid at the
door
of
Norton
AV -
see
http://support.microsoft.com/?kbid=831431
When you have nailed the CcApp problem - if you are
still
using
Norton
AV
uncheck its office plug-in option.

Never open Word documents directly from e-mail
messages.
Save
to
the
hard
drive first.

Now you need to sort out the mess - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
and if it still won't start - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

CommMajor wrote:
Hello helpful people! About 3 hours ago I tried to
open
a
saved
Word
doc that I had e-mailed to myself from another
computer.
It
wouldn't
open and now Word won't open at all! It completely
freezes
my
computer. Any suggestions? I did recently update.
Also, I
usually
get an error message when my computer is trying to
shut
down
that
the
program "CcApp" won't close. Does that have
something
to
do
with
it?
Thanks in advance for your time!

Sincerenly,
Diana Richardson