L
ladyhawk
I have Windows98 with Microsoft Word 2000 (office suite) and for years it's
been running fine. Out of the blue this week WORD would not open (neither
with clicking on a document nor the WORD icon) The Microsoft WORD box with
the copyright comes up as if the program is going to load, but just hangs
there and then I do CTRL ALT DEL to get rid of it. (EXCEL STOPPED WORKING TOO
- it opens, but will not open any documents). I first tried using "repair,"
but nothing changed. I then followed steps from Microsoft, and tried starting
WORD with the /a Switch (to open the program without any add-ins, global
templates, etc.), and it DID open, but it still would not open a document (I
would click on OPEN, choose a doc, but then the program just sits there and
nothing happens. I have to do CTRL ALT DEL and shut the program down). I
tried "renaming the Normal.dot" file(as well as deleting it), and WORD then
opens, but still the same thing - cannot open a file. Microsoft also
suggested emptying the Startup Folder - but my Startup FOlder is EMPTY. I
also tried deleting the registry value, but it didn't help. I finally
uninstalled Microsoft Office, and reinstalled the entire program, and WORD is
still malfunctioning. Now, it won't open unless I go in and delete the
NORMAL.DOT file first, then it will open, but it still won't open any
documents. (I can, however, use my INSERT FILE command to insert a document
into the open page, a way around things, I guess). I don't know what to do.
NOTE: I did find a trojan on my computer this week (VIDRO.C) which was
removed. My computer is virus and spyware free, no trojans, and all temp
files/cookies/etc. are cleaned daily. HELP!!!
been running fine. Out of the blue this week WORD would not open (neither
with clicking on a document nor the WORD icon) The Microsoft WORD box with
the copyright comes up as if the program is going to load, but just hangs
there and then I do CTRL ALT DEL to get rid of it. (EXCEL STOPPED WORKING TOO
- it opens, but will not open any documents). I first tried using "repair,"
but nothing changed. I then followed steps from Microsoft, and tried starting
WORD with the /a Switch (to open the program without any add-ins, global
templates, etc.), and it DID open, but it still would not open a document (I
would click on OPEN, choose a doc, but then the program just sits there and
nothing happens. I have to do CTRL ALT DEL and shut the program down). I
tried "renaming the Normal.dot" file(as well as deleting it), and WORD then
opens, but still the same thing - cannot open a file. Microsoft also
suggested emptying the Startup Folder - but my Startup FOlder is EMPTY. I
also tried deleting the registry value, but it didn't help. I finally
uninstalled Microsoft Office, and reinstalled the entire program, and WORD is
still malfunctioning. Now, it won't open unless I go in and delete the
NORMAL.DOT file first, then it will open, but it still won't open any
documents. (I can, however, use my INSERT FILE command to insert a document
into the open page, a way around things, I guess). I don't know what to do.
NOTE: I did find a trojan on my computer this week (VIDRO.C) which was
removed. My computer is virus and spyware free, no trojans, and all temp
files/cookies/etc. are cleaned daily. HELP!!!