Could not retrieve mail - error -16999

[Rebecca Sivy]

I've got a pop account in 12.1.0 that I can no longer access. I've verified
the mail server works - other accounts work fine. And webmail, with the same
username and password work just fine.

The error is "Acl725Lvkhnrsy2zTqaaWiw95dZgRAAFB18g"

The explanation is "Could not retrieve mail."

And the Error number is -16999.

Where do I even begin to try to figure this one out? Rebuilding the database
was not successful.

 

[Ed Kimball]

I've got a pop account in 12.1.0 that I can no longer access. I've verified
the mail server works - other accounts work fine. And webmail, with the same
username and password work just fine.

The error is "Acl725Lvkhnrsy2zTqaaWiw95dZgRAAFB18g"

The explanation is "Could not retrieve mail."

And the Error number is -16999.

Where do I even begin to try to figure this one out? Rebuilding the database
was not successful.

Does this help:
http://www.entourage.mvps.org/error/number.html#error-16999

 

[Diane Ross]

I've got a pop account in 12.1.0 that I can no longer access.

You could try updating. Download the 12.1.5 updater and see if that helps.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
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