S
Suad Yehia
Hello Microsoft Team,
I am using Office XP 2003.
Having read the circular you sent me on Customer Experience Improvement, I
realized that your goal is to improve your products and prevent software
errors to enhance the performance of your software, and (to quote your words)
“keep in tune with customers needs.†I also understood that you welcome users
of microsft software to participate with their advice and views that may help
upgrade the quality of your programs.
I have a point of you that I would like to mention here: many of the
problems and errors that arise while using software is due to users’
inability to understand the pop-up and drop-down texts that are made to guide
him in using the software. Most of these texts include technical
abbreviations and acronyms that the ordinary user fails to interpret, they
need a technical engineer or a computer expert to understand them. Many users
try to guess the meaning of these acronyms, sometimes their guesses turn out
to be correct and other times they turn out to be wrong. The wrong
interpretation of acronyms makes users carry out text instructions in the
wrong way, consequently computer problems and software errors become
inevitable.
I have seen web sites that have dictionaries that explain these acronyms and
provide definitions for computer terms, I used them frequently and found
them very helpful and useful, but a person gets frustrated to interrupt his
work in order to go online and search for a website to look for an acronym,
because this sometimes take him a long time.
I think that Microsoft that has installed an amazing and a very handy
dictionary of thesaurus and translation in the Office Program can also
provide a dictionary of technical acronyms and technical definitions. If this
task is hard to achieve, you can issue a CD with all these acronyms and
difinitions and make it available for users to purchase, or publish a
dictionary of acronyms and definitions of computer terms on your web site and
make it available for users to purchase and download online.
Sincerely,
Suad Yehia
I am using Office XP 2003.
Having read the circular you sent me on Customer Experience Improvement, I
realized that your goal is to improve your products and prevent software
errors to enhance the performance of your software, and (to quote your words)
“keep in tune with customers needs.†I also understood that you welcome users
of microsft software to participate with their advice and views that may help
upgrade the quality of your programs.
I have a point of you that I would like to mention here: many of the
problems and errors that arise while using software is due to users’
inability to understand the pop-up and drop-down texts that are made to guide
him in using the software. Most of these texts include technical
abbreviations and acronyms that the ordinary user fails to interpret, they
need a technical engineer or a computer expert to understand them. Many users
try to guess the meaning of these acronyms, sometimes their guesses turn out
to be correct and other times they turn out to be wrong. The wrong
interpretation of acronyms makes users carry out text instructions in the
wrong way, consequently computer problems and software errors become
inevitable.
I have seen web sites that have dictionaries that explain these acronyms and
provide definitions for computer terms, I used them frequently and found
them very helpful and useful, but a person gets frustrated to interrupt his
work in order to go online and search for a website to look for an acronym,
because this sometimes take him a long time.
I think that Microsoft that has installed an amazing and a very handy
dictionary of thesaurus and translation in the Office Program can also
provide a dictionary of technical acronyms and technical definitions. If this
task is hard to achieve, you can issue a CD with all these acronyms and
difinitions and make it available for users to purchase, or publish a
dictionary of acronyms and definitions of computer terms on your web site and
make it available for users to purchase and download online.
Sincerely,
Suad Yehia