All Office Applications (except Entourage) will not open

[sbusch]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I keep getting this error message when I open PPT, Word or XL. I have removed the previous install, rebooted, reinstalled (three times!) and still not luck.

Help!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-06-25 13:49:50 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.6.090218
Crashed Module Name: MicrosoftOLE
Crashed Module Version: unknown
Crashed Module Offset: 0x000076a6
Blame Module Name: MicrosoftOLE
Blame Module Version: unknown
Blame Module Offset: 0x000076a6
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x01a036a6 in _RegInitialize + 0x000008CE (MicrosoftOLE + 0x000076a6)
# 2 0x01a038e6 in _RegInitialize + 0x00000B0E (MicrosoftOLE + 0x000078e6)
# 3 0x01a02010 in _RegFlush + 0x00000506 (MicrosoftOLE + 0x00006010)
# 4 0x01a02daf in _RegOpenKey + 0x00000045 (MicrosoftOLE + 0x00006daf)
# 5 0x01af42d3 in _IsolateFilename + 0x00000095 (MicrosoftOLEAutomation + 0x0003e2d3)
# 6 0x01af6585 in _LoadRegTypeLibOfSzGuid + 0x00000057 (MicrosoftOLEAutomation + 0x00040585)
# 7 0x01af69c8 in _LoadRegTypeLib + 0x000000CE (MicrosoftOLEAutomation + 0x000409c8)
# 8 0x040d3204 in _ChartInitialize + 0x00000078 (MicrosoftChartPlugin + 0x0008e204)
# 9 0x0168b1f6 in _McpInitializeAllFrameworks + 0x000002C6 (MicrosoftComponentPlugin + 0x000511f6)
# 10 0x0168b135 in _McpInitializeAllFrameworks + 0x00000205 (MicrosoftComponentPlugin + 0x00051135)
# 11 0x005ff08a in _wdGetApplicationObject + 0x000E4598 (Microsoft Word + 0x005fe08a)
# 12 0x001772e0 in __mh_execute_header + 0x001762E0 (Microsoft Word + 0x001762e0)
# 13 0x00c5204e in _wdCommandDispatch + 0x0031BBCE (Microsoft Word + 0x00c5104e)
# 14 0x00c52081 in _wdCommandDispatch + 0x0031BC01 (Microsoft Word + 0x00c51081)

X86 Thread State:
eax: 0x00000000 ebx: 0x01a0362a ecx: 0xa0423720 edx:0x04784fc0
edi: 0x00000001 esi: 0x04784fcc ebp: 0xbffff328 esp:0xbffff2f0
ss: 0x0000001f eip: 0x01a036a6 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010213

Thread 1:

# 1 0x934073a6 in _signgam + 0x93260482 (libSystem.B.dylib + 0x000013a6)
# 2 0x9348eeab in _signgam + 0x932E7F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01b86271 in _MerpCopyURLForActiveDocsCache + 0x00000E5D (merp + 0x00007271)
# 4 0x01b8680d in _MerpCopyURLForActiveDocsCache + 0x000013F9 (merp + 0x0000780d)
# 5 0x01b867c0 in _MerpCopyURLForActiveDocsCache + 0x000013AC (merp + 0x000077c0)
# 6 0x01b85d61 in _MerpCopyURLForActiveDocsCache + 0x0000094D (merp + 0x00006d61)
# 7 0x93438155 in _signgam + 0x93291231 (libSystem.B.dylib + 0x00032155)
# 8 0x93438012 in _signgam + 0x932910EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x9347e287 ecx: 0xb00a0a5c edx:0x934073a6
edi: 0x00000830 esi: 0x9e14424b ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x934073a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Loaded modules:

0: Microsoft Word (12.1.6.090218 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applicat

 

[Diane Ross]

I keep getting this error message when I open PPT, Word or XL. I have removed
the previous install, rebooted, reinstalled (three times!) and still not luck.

From your log: "Application Version: 12.1.6.090218"

I'm not sure where you are getting your updaters, but there are only two
updaters needed (only one if you have one of the newer DVDs) 12.1.0 SP1 and
12.1.9. You shouldn't be doing those incremental updaters that have been
rolled into the combos.

1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versi
ons/12/MicrosoftComponentPlugin

A framework error normally means one or more components of Office have not
been updated correctly and are now out of synch with other bits. The
Microsoft Component Plugin file is the one file that indicates you are fully
updated. Be sure to read this page for more info:

<http://www.entourage.mvps.org/error/framework.html>

How did you remove? Drag to trash or use "Remove Office"?
Did you install with all applications quit?
Did you restart after installing?

"Remove Office" in Office 2008 does not remove everything. It does not
remove the following:

/Library/Receipts/office2008....
/Library/Fonts/Microsoft folder with fonts
/Library/Automator workflows
/Library/Application Support/Microsoft Folder (contains MERP,MAU)
/Library/Spotlight/mdimporter

~/Library it does not remove any Microsoft .plist files or the Microsoft
folder in the Library folder containing files and prefs.

 

[sbusch]

Thanks Diane. I'll try this.

To answer your questions, this is a new install (as in Tuesday)/ The install worked for 1 or 2 passes at each application and then it stopped and this came up. The only updates that were applied were Apple Updates to Safari, iLife, etc.

I removed using remove office as that was what most of the MVPs suggested in similar situations. I did not touch anything in the Library.

Scott

 

[Diane Ross]

The only updates that were applied were Apple Updates to Safari, iLife, etc.

We saw some conflicts with the Safari 4 beta, but AFAIK the final version
has not caused Entourage crashes. Did you restart after installing?

I removed using remove office as that was what most of the MVPs suggested in
similar situations. I did not touch anything in the Library.

It's possible some of the things like fonts that were not removed are part
of the problem. Removing the receipts can also help if the AutoUpdater is
not seeing that you need new updates because it thinks you are already
installed.

Testing in a new User will quickly tell you if the problem is system wide or
if it¹s your User¹s folder that contains the problem. Once you can
eliminate the source of the problem, we can find a solution.