attachments not received

[Jessica]

I am sending emails using Windows XP and Outlook 2000, and getting complaints from users that the attachment is not there, even though i checked and i did send one. I am often using distribution lists, and some members are getting them some are not, but this also happens when i just send to one person. This is a new thing, never happened before a few months ago, and now is happening often. Is there a window's update or something that is making this happen? It is also happening to my coworker, though i have not heard anyone else complaining of this in our office. Help???

 

[Jocelyn Fiorello [MVP - Outlook]]

Are the recipients using Outlook or some other e-mail program? What format
are you sending in -- HTML, Plain Text, or Rich Text? Are you using Word as
your e-mail editor?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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[Jessica]

I am sending in rich text format, sending to all different programs i would asssume, i know for sure both outlook and outlook express. Not using word as an editor. Help???

 

[Jocelyn Fiorello [MVP - Outlook]]

Make sure you use HTML or Plain Text format when sending messages to Outlook
Express users, or users of any other e-mail client besides Outlook. Don't
use Rich Text format, which is proprietary to Outlook and will cause
problems for other recipients, one of which is that they won't get your
attachments.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In