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Optiker
I'm trying to help a friend diagnose and fix a problem on his 3 year old
Dell running WindowsME. When he shuts down, he gets a blue screen. If he
tries to clear it, it locks up and he has to just shut the power off. He has
gone through and cleared all of the programs that launch at startup and
thinks the problem may be due to Outlook, but is not completely certain.
Dell Tech Support agrees that perhaps is't a corrupted Outlook file, but
again, not certain. I am posting this to the windowsme.general forum as
well, but thought I'd ask here just in case anybody recognizes the problem.
Any suggestions regarding the source of the problem and a fix would be
useful. He has considered format and reinstall, or even possibly replace ME
with XP, but since it's an older machine and probably won't be used more
than another year or two, he'd rather not go to those lengths if there is a
simpler solution and fix.
Is it possible to uninstall Outlook and reinstall it with any hope of a
clean enough uninstall without needing to manually clear the registry, then
reinstall just Outlook, with any hope of clearing it - assuming it is
associated with Outlook? If so, is there a web site that gives a
step-by-step process of backing up address book and message stores as there
is for Outlook Express?
Thanks for your help!
Optiker
Dell running WindowsME. When he shuts down, he gets a blue screen. If he
tries to clear it, it locks up and he has to just shut the power off. He has
gone through and cleared all of the programs that launch at startup and
thinks the problem may be due to Outlook, but is not completely certain.
Dell Tech Support agrees that perhaps is't a corrupted Outlook file, but
again, not certain. I am posting this to the windowsme.general forum as
well, but thought I'd ask here just in case anybody recognizes the problem.
Any suggestions regarding the source of the problem and a fix would be
useful. He has considered format and reinstall, or even possibly replace ME
with XP, but since it's an older machine and probably won't be used more
than another year or two, he'd rather not go to those lengths if there is a
simpler solution and fix.
Is it possible to uninstall Outlook and reinstall it with any hope of a
clean enough uninstall without needing to manually clear the registry, then
reinstall just Outlook, with any hope of clearing it - assuming it is
associated with Outlook? If so, is there a web site that gives a
step-by-step process of backing up address book and message stores as there
is for Outlook Express?
Thanks for your help!
Optiker