Cannot access Help files in Office XP Programs

[dadsix]

I can access the primary menus where I ask the question. When I get a list
of probable answers and click on one of them there is no response. This is
true in Outlook, Excel, Word, etc.

 

[Dian D. Chapman, MVP]

See if this article helps...

You cannot view the Help topic when you click a Help topic from the
Office Assistant
http://support.microsoft.com/kb/q205499/

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
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[dadsix]

The article referred to Office 2000 and I tried anyway but it did not work.
I also checked the related articles listed but none seem to work or apply.

I am using Office XP, which is basically 2003. I can open the Office
Assistant and enter my question. I then get a menu of responses on point.
When I click on one of the responses I get nothing.

I once had Office 2000 and replaced it with Office XP. With 2000 I had the
Office Toolbar, which is not available in XP. I see that the toolbar could
cause problems with help. Could some of 2000 still be on the computer.

 

[Dian D. Chapman, MVP]

Sorry it didn't work.

A couple clarifications...2003 is not basically XP, the help system in
2003 is quite different now.

Also...the Office shortcut bar was just removed in Office 2003, not
from XP. See
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=327 for
more info.

When you upgrade from one version to the next, the system files are
updated to the new version. So I don't see why a previous version
would cause a conflict.

Not sure what else to tell you, except maybe try Detect and Repair off
the Help menu.

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[dadsix]

Thanks for trying to help. Maybe I'll just uninstall and reinstall it to
see if that will work.

 

[Dian D. Chapman, MVP]

Well...I never recommend that since that RARELY works to fix anything.
However...it HAS been known to occasionally work. However, before you
go through the uninstall/reinstall...you should try the Detect and
Repair. It's a bit faster and the purpose of that feature IS to find
incorrect system file and/or reg info and fix it with fresh
files/info...whereas an uninstall won't remove all the system files
and a reinstall will not necessarily do that.

So if you're going to spend the time...go for the D/R first.

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html