Cannot Install Business Contact Manager in Office Pro Ed 2003 Eval Copy.

[Jerry]

At the end of the install procedure for BCM, I receive the
message, "Setup failed to configure the server. Refer to
the server logs and setup error logs for more information."

+ I am not using an exchange server in a corp. environment.
+ Outlook 2003 was installed first.
+ I have tried runnning the "Detect & Repair" option.
+ I have tried uninstalling & re-installing.

Any further suggestions would be appreciated.

 

[Janice]

----- Jerry wrote: -----

At the end of the install procedure for BCM, I receive the
message, "Setup failed to configure the server. Refer to
the server logs and setup error logs for more information."

+ I am not using an exchange server in a corp. environment.
+ Outlook 2003 was installed first.
+ I have tried runnning the "Detect & Repair" option.
+ I have tried uninstalling & re-installing.

Any further suggestions would be appreciated.
Jerry, You are not alone. I'm also very frustrated because I called several techs, and have searched the internet but nothing comes up-exept for here-but no answers. I would like to use this program for my business and have purchased Pro 2003 for that reason but cannot get the BCM CD to install.

 

[Milly Staples [MVP - Outlook]]

What is in the setup and error logs?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Janice asked:

| ----- Jerry wrote: -----
|
| At the end of the install procedure for BCM, I receive the
| message, "Setup failed to configure the server. Refer to
| the server logs and setup error logs for more information."
|
| + I am not using an exchange server in a corp. environment.
| + Outlook 2003 was installed first.
| + I have tried runnning the "Detect & Repair" option.
| + I have tried uninstalling & re-installing.
|
| Any further suggestions would be appreciated.
| Jerry, You are not alone. I'm also very frustrated because I
| called several techs, and have searched the internet but nothing
| comes up-exept for here-but no answers. I would like to use this
| program for my business and have purchased Pro 2003 for that reason
| but cannot get the BCM CD to install.

 

[Sue Mosher [MVP]]

Business Contact Manager is new enough that we don't have a lot of solid
troubleshooting information yet. But here's what we do know:

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.

More BCM answers at http://www.slipstick.com/bcm/bcmfaq.aspx

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

----- Jerry wrote: -----

At the end of the install procedure for BCM, I receive the
message, "Setup failed to configure the server. Refer to
the server logs and setup error logs for more information."

+ I am not using an exchange server in a corp. environment.
+ Outlook 2003 was installed first.
+ I have tried runnning the "Detect & Repair" option.
+ I have tried uninstalling & re-installing.

Any further suggestions would be appreciated.
Jerry, You are not alone. I'm also very frustrated because I called

several techs, and have searched the internet but nothing comes up-exept for
here-but no answers. I would like to use this program for my business and
have purchased Pro 2003 for that reason but cannot get the BCM CD to
install.