Cannot Open any Office XP Word, Excel, and Access Files

D

DonGates

I just upgraded my NT 4.0 server from Office 97 to Office XP. (I used a .mst file created using the Custom Installation Wizard. The only thing out of the ordinary that I selected in the creation of this file was the removal of older version of Office.)

Prior to applying all Office XP patches:

The Administrator account could not directly open a Word, Excel, or Access file. Double-clicking on a Word file (created with Office XP, by, in that account) in Windows Explorer resulted in the message "Cannot find the file 'C:\Test.doc' (or one of its components). Make sure that the path and the filename are correct and that all required libraries are available."

Any non-Administrative users received the same error message.

Following application of all Office XP patches (through post-SP2):

The Administrator account can now directly open a Word, Excel, or Access file.

Any non-Administrative users still received the original error message.

Does anyone know why this is and how I can correct it?
 

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